Customer Service Oriented Professional Seeking Long-Term Growth

Objective

To obtain a position with a company that strives for excellent customer service and allows for personal growth.

Profile

Motivated, personable business professional with several years of customer service. Talent for quickly mastering technology and different operating systems. Tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records.

Flexible and versatile – able to maintain a sense of humor under pressure. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Written Correspondence

General Office Skills

Computer Savvy

Customer Service

Scheduling

Insurance Billing

Front-Office Operations

Professional Experience

UPFRONT REVIEW CLERK

Conduct small-group sessions to increase efficiency within the department.

Obtained insurance benefits prior to billing for customer equipment and supplies.

Prepared individual patient accounts prior to billing to alleviate complications for the company and patient alilke

MEDICAL PRECERTIFICATION/PATIENT COORDINATION

.Obtain insurance benefits and information prior to patient appoinments and ensuring all prior authorizations were obtained in a timely manner..

Inform patients of financial responsibilities and explain insurance benefits and coverage.

Conduct small-group sessions to increase efficiency within the department.

Communicate medical concepts to patients using layman’s terms to facilitate understanding.

Rapidly learn and master varied computer programs.

Assisted patients with paperwork and necessary documentation as needed.

Scheduled appointments for multiple providers at multiple locations.

CUSTOMER SERVICE/FRONT OFFICE SUPERVISOR

Oversee front-office operations and provide impeccable customer service:

Assisted guests with specific request and demands.

Completed guests reservations.

Operated switchboard and transferred calls accordingly.

Completed payment transactions using different payment methods.

ADMINISTRATION

Maintained daily schedules for multiple employees.

Scheduled sales and service calls for multiple properties.

Managed inventory in both professional and warehouse settings.

Employment History

LINCARE- LEXINGTON, SC (REMOTE)

UPFRONT REVIEW CLERK, JULY 2024- CURRENT

TIM’S TOUCH FLORIST- LEXINGTON, SC

SHOP ASSISTANT, JANUARY 2024- JULY 2024

O’ HARA’S BAKERY CAFE- LEXINGTON, SC

CAKE DECORATOR, JANUARY 2022- OCTOBER 2023

PUBLIX SUPERMARKETS- LEXINGTON, SC

Cake decorator, May 2012- December 2020

ORLANDO ORTHOPAEDIC CENTER- ORLANDO, FL

MRI Precertification, May 2012- October 2012

PALMETTO IMAGING- COLUMBIA, SC

Patient Coordinator/ Medical Precertification, February 2010- April 2012

PUBLIX SUPERMARKETS- COLUMBIA, SC

Customer Service Representative, August 2009- February 2010

EMBASSY SUITES- COLUMBIA, SC

Front Office Lead, August 2006- October 2008; July 2009- September 2009

HILTON GARDEN INN- SAVANNAH, GA

Administrative Assistant/ Customer Service, November 2008- July 2009

Education

MIDLANDS TECHNICAL COLLEGE- COLUMBIA, SC

Associate of Arts Degree, 2006

GPA: 3.4/4.0

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