Payroll and Office Manager with 13 Years Experience
Resume:
NERIAN BRACERO
ABOUT ME
EDUCATION
Bachelors Business Administration
Muhlenberg College 2005
SKILLS
People management skills
and the ability to work on a
team.
Accurate documenting and
attention to detail
Knowledgeable in
managing processes
Accounting and finance
Planning and
organizational
Problem analysis and
ability to problem-solve
******.*******@*****.***
Allentown,Pa,18102
P A Y R O L L
M A N A G E R
Masters Human Resources
Moravian College 2015
Payroll Manager with 13 years of experience managing every facet of payroll functions. Strong communication contributes to positive interaction with staff. Ability to delegate tasks to grow the skills of individual team members. Proven track record of establishing and meeting company's payroll goals. Strong QuickBooks and other payroll systems.
Office Manager Ashley Home Store May 2023-Present In charge of customer service team members Responsible for weekly schedule Opening and closing store
Assisting Customers with refunds and cancellations Assisting store manager on sale procedures and events Ordering office and store supplies Making sure the customer service team members were on top of every procedure and reach their goals
Assisting bilingual customers with their purchases and explained the finance options available
Assisted the store manager creating ads for open store positions Worked closely with store manager through hiring process Processed exit interviews
Resolved employee conflict matters and provided coaching Pricing sales and processing discounts for sales staff to close sale process for customers
Guide Customers through their order and process them in a fast-paced environment, using world class technology
Oversee call center team
Grow and Develop staff on customer service calls
Work with customers to resolve product return, shipping inquiries and order status questions submit quotes for high-quantity orders and custom items Tax Filing Support Specialist AD computer Aug 2008-May 2012 Responsible for submitting daily wires for tax liabilities In charge of maintaining updated list of city locals codes for tax filing & payroll processing departments Building and maintaining relationships with clients Supervising members of the tax team to ensure that tax returns are completed correctly. Developing tax strategies to assist clients in being tax-compliant. Identifying tax problems and developing solutions. Completing responses and schedules in preparation for income tax audits. In charge of customer service team members Responsible for weekly schedule Opening and closing store
Assisting Customers with refunds and cancellations Assisting store manager on sale procedures and events Ordering office and store supplies Making sure the customer service team members were on top of every procedure and reach their goals
Assisting bilingual customers with their purchases and explained the finance options available
Asisted the store manager creating ads for open store positions Worked closely with store manager through hiring proces Processed exit interviews
Resolved employee conflict matters and provided coaching Bilingual Customer Service Uline Apr 2015-Jun 2017 Office Manager Ashley Home Store March 2018-May 2022 Responsible for payroll processing
Prepare reports for quarterly, yearly, and weekly reports Manage and develop payroll staff
Processing previous week pay, mileage and bonuses
Answering questions for caregivers, regarding their pay, direct deposit and missing hours
Assisting Spanish speaking caregivers with their clock in and out application
Receiving and distributing checks to caregivers
Communication with recruiters and assisting them with caregiver's schedules
EVV Compliance Specialist Open Systems HC Mar 2020-Dec 2022 implement, maintains and review payroll processing systems to ensure timely and accurate processing of payroll transactions including salaries, benefits, garnishments, taxes, and other deductions. Ensures accurate and timely processing of payroll updates including new hires, terminations, and changes to pay rates.
Prepares and maintains accurate records and reports of payroll transactions. Ensures compliance with federal, state, and local payroll, wage, and hour laws and best practices. Facilitates audits by providing records and documentation to auditors. Identifies and recommends updates to payroll processing software, systems, and procedures. Performs other duties as assigned.·In charge of processing time sheets for additional hours worked from students and staff; assisted international students with the completion of applications for tax treaties; processed them for waived or exempt taxes.
Prepared all the paperwork needed for remittances such as Credit Union deductions, Child Support, PHEEA, Bonds, Life Insurance for monthly and semi-monthly payroll. Senior Payroll Specialist Lehigh University Feb 2006-Nov 2008
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