Quality Control and Compliance Expert Resume title
Resume:
Lindsay Zimbicki
Oakdale PA, 15071
**********@*****.***
Quality Control and Compliance Expert Career Summary
Extensive background in the Mortgage Industry offering 17 plus years of compliance, operations, Quality Control and customer service experience distinguished by commended outcomes and performance meeting and system exceeding management and company expectations
Demonstrated success in Compliance, Audit functions, Assessing, Quality Assurance and Operations with proven success in business partnering with other management team members and staff, reporting assessment results and conducting quality assurance measures.
Professional Experience
Accredo Specialty Pharmacy, Warrendale, Pennsylvania, 2024-2026
A division of Cigna Healthcare
Enrollment/Billing Representative February 2024 till February 2026
Job Summary: As an Enrollment/Billing representative you deliver straightforward administrative and or other basic business services.
Provide Business and management with guidance on risk management matters, particularly on invoices for Blue Cross and Blue Shield.
oExcellent organizational and communication skills
oSecurity continuous monitoring
oIncident response
oGood knowledge and understanding of Enrollment/Billing and business/operating process and procedures.
oMay create, analyze, and respond to standard and or non-standard reports
oAudit accounts for outstanding or delinquent payments
oDetail-oriented with a high degree of accuracy of maintaining and editing invoices
Perform various reviews of the bill rules for Blue Cross and Blue Shield to ensure they are following the policies and procedures.
Collaborated with senior leadership as a selected member of an employee focus group, providing insights that led to improve the low scoring results on the global employee survey for Accredo.
CBC Companies, Greentree Township, Pennsylvania, 2022-2023
CBC Companies
Internal Auditor September 2022 till December 2023
Job Summary: The auditor is responsible for the timely execution of internal audits in accordance with the annual plan. The scope of audit work involves conducting internal audits and reviews of system and application security and internal process to ensure compliance with laws, regulations, technology and security best practices and internal controls.
Provide Business and IT management with guidance on IT risk management matters, particularly on application and infrastructure security. Determine scope of review in conjunction with the Director of Internal Audit.
IT security audits (eg, network, operating system and data center), including evaluating if security vulnerabilities are properly identified and mitigated
Evaluate information computing controls and provide value added feedback. Test Compliance with those controls and coordinate with information security teams
oIdentify management and access control
oAsset Management
oNetwork Security
oData Security
oInfrastructure Security
oAccess Management
oSecurity continuous monitoring
oIncident response
Perform various reviews of IT management policies and procedures such as change management, business continuity planning /disaster recovery and information security to ensure that controls surrounding these processes are adequate.
Conduct audits and reviews of systems, applications, and IT processes.
Prepare written audit reports and other technical information in a concise and accurate matter fro presentation and distribution to management. Compliance, Legal and the Audit Committee.
Maintain a system of organization to monitor audits and validate implementation of remediation plans and corrective action(s).
Factual Data, Greentree Township, Pennsylvania, 2021-2022
CBC Companies
Governance Data Analyst June 2021-2022
Manage projects with top-down oversight throughout entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline
Develop comprehensive project plans that merge customer requirements with company goals and coordinate various managers and technical personnel during all project phases, from initial development through implementation
Continuously monitor project progress and make detailed scheduled reports on measurable items, such as milestones and deliverables
Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.
Analyze economics of project plans and provide actionable feedback relating to cost benefit and return-on-investment standards
Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes
Oversee acquisition of resources and materials as needed before and during projects by talking with customers, team members, managers, and in-house accountants and negotiating price and payment agreements with vendors
Anticipate details of future projects by communicating directly with customers and staying informed on relevant trends and industry news
Adhere to and be compliant with FDCPA, FCRA, FACTA, HIPAA
ServiceLink, A Black Knight Company, Moon Township, Pennsylvania, 2006-2021
Fidelity’s National’s national provider of transaction services for the mortgage and finance industries
Sr. Analyst, Vendor Administration, April 2018- 2021
Conduct assessments relating to compliance with company quality controls (background checks, status changes, Associate Contribution in completion of work).
Make recommendations to Senior Management for operational development, workflow improvements, reporting recommendations and implementation of recommended changes.
Assess vendor administration processes and procedures.
Identify key productivity metrics and establish reporting to present the metrics to management.
Track and report on the results of the activities in a timely and consistent manner while ensuring accuracy in reporting.
Analyst, Corporate Real Estate & Facilities, October 2016- April 2018
Provide accurate monthly head count report for all 19 ServiceLink locations
Coordinate all internal moves; work with IT and Telecom personnel to ensure the internal employee move process works efficiently
Provide IT with inventory report on a daily basis
Coordination of projects and ongoing maintenance with contractors and vendors
Maintain inventory of all on site and off site storage
Provide clear direction to staff on what daily tasks in each building are. Work with Facilities Manager to prioritize tasks to ensure each request is addressed in a timely manner.
Track and process all invoices related to building operations, maintenance, and construction.
Create and maintain desk top procedures for facilities functions in each location, this includes managing all work orders, folders and completing monthly reports.
Work with facility management to maintain floor plans and space allocations as needed
Review processes to ensure we are using best practices where pertinent
Update the Risk Management Department with all external vendors that the facilities department uses. This requires obtaining documentation from the vendors, such as COI (certificate of insurance), and obtain any current contracts we have in place.
Completing Audit questionnaires for client visits for the buildings located in the Moon Campus
Process purchase orders as well as expense reports
Helped develop and launch FM Systems which is currently being used in 8 ServiceLink locations. FM Systems is a web-based suite of computer software tools for facilities and real estate management. It helps users manage changes to the floor plans and space information. The information that can be collected and managed includes space sizes, occupant names, and assets locations.
Manage Market C and over 76 accounts for Aramark our food and beverage supplier.
Provide updates to marketing for the facilities page on the intranet.
Manager, Strategic Business Administration, May 2013- October 2016
Conduct Assessments relating to compliance with Company Quality and Risk Controls including background checks, licenses and vendor status changes
Review and audited over 10,500 vendor files and submitted over 150 vendor alerts for potential critical violations
Sort, review and validate vendor profiles for compliance of licenses, background checks, insurance requirements and all other compliance requirements
Report and present any audit/assessment variances and details of any findings to management
Assess and validate activations and deactivations of vendor panel in order to prevent non-compliant vendors on the company panel
Track and report assessments timely and consistently to ensure accuracy in reporting and mitigation of risks
Research and exhaust all resources on potential Critical Alerts and provided reporting to management
Adhere to absolute confidentiality standards as well as all risk management/compliance policies and procedures
Conduct training to management and counterparts to ensure consistency in assessment job function
Provide temporary project assistance to our business partners within the Valuations Team in order to meet client expectations to mitigate risks to the company
Team Lead, Valuations Quality Control, 2010-2013
Managed and strategized meeting daily metric goals for a 12 member team
Reviewed repots to ensure strategy was developed to ensure the team metric met and exceeded management, client and company expectations
Ensured tracking and distributing of issues to resolve escalations timely and accurately
Reported issues to management and provided recommendations to management to proactively resolve potential issues
Monitored, tracked, reviewed and resolved escalations to ensure meeting client and company expectations
Monitored team performance by performing individual and team audits for quality and accuracy reporting results to managers for review and consideration
Training and progress oversight for new team members to ensure initial and ongoing training was conducted for understanding job, company and client expectations
Ensured metric of performance was tracked to maintain and update all client orders
Monitored and mentored team members to promote 100% accuracy and close attention to detail and accountability was established
Lending Services Incorporated (LSI), Moon Township, PA, 2006-2010
Fidelity’s National’s national provider of transaction services for the mortgage and finance industries
Quality Control Review Specialist
Reviewed quality control of company products for production department to ensure client and company standards were met.
Interacted with clients to ensure that appropriate action was taken for appraisal standards
Reported quality issues with management and worked directly with clients to resolve issues
Training coordinator conducting training with new employees to ensure understanding of regulatory requirements and company procedures
Scheduling appraisals with vendors to ensure on time delivery of appraisal for client requirements both from a customer service perspective as well as contractual
Conducted education seminars with clients to review underwriting process and quality control measures
Met and exceeded metric goals in order to meet client and company expectations
Nationwide Appraisal & Title Services, Canonsburg, PA 2000-2006
An appraisal and title company providing services for commercial, business properties and construction client’s
Quality Control Reviewer
Monitored work in progress orders to ensure quality, accuracy and timeliness
Review and update orders, status dates and appointment times to ensure orders were completed
Communicated with appraisers to provide direct feedback on specific orders and status of orders such as performance issues
Reviewed performance issues with appraisers to provide resolution and ensure future accuracy
Reported quality issues with management and worked directly with clients to resolve issues
Obtained quotes and negotiated fees for special orders
Retrieve orders from suppliers
Scheduled and assigned collateral assessment orders to appraisers for timely completion
Retrieved, printed and distributed incoming reports for review
Met and exceeded metric goals in order to meet client and company expectations
Industry Training
Company Sponsored Continuing Education- Management, Compliance and Business courses sponsored by employer including:
Compliance, Regulatory and product specific REO and Valuation Products
Income Approach Seminar
Declining Market Seminar
Financial Declining Market Report Seminar
Management and Communications Courses
Contact this candidate