Customer Solutions & Operations Leader

JAMIE ASHLEY COHEN

Cleveland, Ohio 216-***-**** ************@*****.***

CUSTOMER SOLUTIONS & OPERATIONS PROFESSIONAL

Analytical, resourceful operations leader with 10+ years of experience solving complex customer and logistical challenges in fast-paced service environments. Proven ability to think critically, adapt quickly, and coordinate across teams to resolve urgent issues efficiently. Strong communicator who builds long-term relationships while improving operational processes and service outcomes.

CORE COMPETENCIES

Customer Solutions & Experience

Complex Problem Solving

Order & Scheduling Coordination

Operational Efficiency

Cross-Functional Collaboration

Urgent Issue Resolution

Process Improvement

Client Relationship Management

CRM & Administrative Systems

High-Volume Communication (Phone & Email)

PROFESSIONAL EXPERIENCE

Northfield Veterinary Hospital

Practice Manager 06/2025 – Present

● Serve as primary decision-maker and point of contact for client service, billing, and operational concerns in a high-volume healthcare environment.

● Resolve urgent scheduling and service conflicts by coordinating between medical staff, clients, and administrative systems.

● Improve workflow efficiency by streamlining scheduling and communication processes.

● Maintain high service standards while managing competing priorities and time-sensitive needs.

Copper Duck Inflight Services

Operations & Customer Support Leader 03/2024 – 06/2025

● Supported internal and external customers by resolving complex service issues and coordinating cross-functional solutions.

● Managed high-priority requests and escalations, ensuring timely and effective resolution.

● Collaborated with operations teams to improve service processes and increase efficiency.

● Demonstrated adaptability in a fast-paced, detail-driven environment requiring rapid problem-solving.

Lyndhurst Animal Clinic

Practice Manager 02/2023 – 02/2024

● Directed daily operations, client communications, and service coordination in a busy veterinary practice.

● Handled high-volume scheduling, billing inquiries, and service follow-ups with accuracy and efficiency.

● Anticipated client needs and resolved concerns proactively to strengthen long-term relationships.

Capital Senior Living

Operations Manager 2017 – 2019

● Coordinated resident services, scheduling, and communication across departments.

● Addressed time-sensitive concerns with professionalism and structured problem-solving.

● Strengthened service delivery by ensuring consistent communication between families and staff.

The Mandel Jewish Community Center

Program Manager 2015 – 2017

● Managed program logistics, registrations, and customer inquiries for diverse community populations.

● Coordinated resources and resolved service challenges to ensure seamless program delivery.

EDUCATION

The Ohio State University

Bachelor of Science, Business Administration

Contact this candidate