Ambitious Front Desk & Records Specialist
Resume:
NATASHA MUINO
Hialeah, FL *****
*********@*****.***
Professional Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Willing to relocate to: Miami-Dade County, FL
Work Experience
Secratary
Palmetto Care Center-Hialeah, FL
February 2024 to Present
Medical Records Director
Palmetto Rehab Physical Therapy-Miami, FL
January 2024 to December 2024
Oversee the management and organization of patient medical records, ensuring accuracy, confidentiality, and compliance with legal and regulatory standards. Assist patients by answering inquiries and providing access to their medical records in a timely and professional manner.
Scan, index, and maintain digital records, ensuring proper categorization and storage. Coordinate with physicians and medical staff across departments to obtain required signatures and ensure all documentation is complete and up to date. Collaborate with various healthcare departments to streamline processes, improve record-keeping efficiency, and maintain quality control.
Ensure timely retrieval of medical records for patient care and legal purposes, while safeguarding sensitive information.
Train and support staff in proper record management procedures, maintaining a high level of organizational and procedural accuracy.
Receptionist
Miami Orthopedics Rehab And Fitness-Kendal, FL
January 2022 to December 2023
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel. Scheduled and confirmed appointments.
Greeted visitors and provided them with assistance. Scheduled appointments for clients, customers, and other visitors. Maintained a neat reception area by organizing materials and tidying up furniture. Answered and directed incoming calls using multi-line telephone system. Updated and recorded customer or client information to maintain accounts. Served visitors by greeting, welcoming and directing to appropriate personnel. Performed data entry tasks into various computer systems accurately and promptly. Team Leader
Dunkin' Donuts-Hialeah, FL
February 2021 to January 2022
Maintained a positive work environment that promoted collaboration between team members. Offered training and support to keep team members motivated and working toward objectives. Delegated daily tasks to team members to optimize group productivity. Kept work areas clean, neat and free of safety hazards to maximize efficiency. Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Participated in regular meetings with senior leadership to provide updates on team progress. Monitored daily workflow to ensure adherence to established policies and procedures. Education
GED
Hialeah Miami Lakes Senior High - Hialeah, FL
June 2021
Skills
• Microsoft Access
• Cash Handling
• Administrative Support
Bookkeeping
File Management
Scheduling
• Office Administration
• Data Entry
• Communication skills
• Cashiering
• Computer Skills
• Microsoft Word
• Typing
• Medical Office Experience
• Leadership
• Kitchen Experience
• Microsoft Outlook
• Care plans
• Discharge planning
• Organizational skills
• Bilingual
• Case management
• Time management
• POS
Contact this candidate