Data Entry, CRM & Virtual Admin Specialist
Resume:
Data Entray and
Administration
ANGELICA STORME
RATLIFF
CONTACT
SKILLS
CERTIFICATIONS
Savannah College of Art and Design
Art Illustration
Western Kentucky University
General Education
Campbellsville University
General Education
EDUCATION
EXPERIENCE
Proven expertise in data entry, data management, CRM process optimization, corporate training development and implementation, team leadership, quality
assurance, reception, appointment scheduling, booking hotel reservations, building lasting client relationships, driving sales conversion, and 7 years experience in virtual work environment.
FREELANCE AI DATA TRAINER &
CONTENT SPECIALIST - OUTLIER
Curate, write, and edit high-quality text, image, and multimodal data for LLM training and evaluation. Craft prompts, test model outputs, and deliver detailed feedback to improve reasoning, factual accuracy, and stylistic alignment.
CUSTOMER EXPERIENCE SPECIALIST
- TELEPERFORMANCE USA
Answer incoming calls, create hotel reservations, cancel hotel reservations, customer service, ACS (American Cancer Society) Department, Top 5% Sales and Quality. RELATIONSHIP SERVICES SPECIALIST
- ELAVON, INC
North East Regional Support Team Lead. Fuel Intermediary. Acquired Portfolio Conversion. Client Service and Technical Support on payment processing point-of-sale equipment and applications. National Accounts Executive Intern. Trainer. Equipment replacement shipping and tracking.. Quality Assurance. Create inter-departmental procedural documents for internal database. Quality Service, Team MVP, & Manager Recognition Awards recipient
ADDITIONAL EXPERIENCE
Office Administration
Data Entry & Management
Client Relations
Team Leadership
Corporate Training
CRM Process Optimization
Critical Thinking
Creative Problem Solving
Sales Conversion
Working Smarter with AI -
Canva - 2025
Canva for Work - Canva - 2025
Client Support Professional -
Arise - 2013
Relationship Services Specialist
- Elavon - 2012
3417 Mynatt Road, Lot
50, Knoxville, TN 37918
******.*******@******.***
2025 - 2026
2019 - 2025
2006 - 2012
Receptionist - Office Administrator - Administrative Assistant - Research Assistant - Regional Trainer - Hostess - Bartender - Caricature Artist - Retail Sales Associate
Contact this candidate