Data Entry & Customer Service Specialist

PATRICIA CLEMETSON

**** ****** ***** **. *** *** Houston, Tx 77082 (Cell) 404-782- 5613 *******@*****.*** Professional Summary

Objective: To obtain a position as a customer service Attentive Customer Service Representative with 2-3 years achieving customer service satisfaction and customer retention goals. Independent and quick-thinking team player seeking a role offering increased responsibility.

Skills

• Managing files and records

• Customer and personal services

• Multi-line phone proficiency

• Microsoft Office

• Detail-oriented

• Team building expertise

• Strong client relations

• G-Suites

• Appointment Setting

Work History

Accenture LLC, Remote

Customer Service Representative/Chat Line -

10/2021- 12/2025

• Confer with customers by telephone or to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.

• Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.

• Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.

• Maintain a high level of professionalism and customer service etiquette in all interactions.

• Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.

• Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.

• Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.

• Collaborate with team members and other departments to ensure consistent and effective customer support. Delta Dental

BENEFITS/REPRESENTATIVE

11/2020-10/2021

• Respond to basic telephone, electronic, written inquiries from dental or vision professionals, groups, subscribers and brokers or customers.

• Expediently access reference materials to analyze and determine appropriate responses to telephone, electronic and written inquiries.

• Communicates basic eligibility, benefits and claims status and forward specific inquiries as directed for priority resolution.

• Accurately complete online, hard copy forms and route to the appropriate department.

• benefits and claims status with emphasis on customer retention. APPLEONE STAFFING/RICOH DIGITAL BUSINESS SERVICES

CALL CENTER REPRESENTATIVE

04/2019-11/2020

• Providing introductory information to prospective and new customers

• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries.

• Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases.

• Let patrons know about additional products or services that might benefit them.

• Determining the quickest, most effective ways to answer a client’s or customer’s questions.

• Escalating queries and concerns, when necessary

• Troubleshooting common issues with products or services

• Working with a team of CSRs and other departments to find appropriate solutions to problems. HIRE DYNAMICS STAFFING Change Health Care

SALES /APPOINTMENT SCHEDULER/HEDIS

09/2018-04/2019

• Change health care, confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Schedule Chart Retrieval.

• Prepare and submit sales contracts for orders.

• Visit establishments to evaluate needs or to promote product or service sales.

• Maintain customer records, using automated systems.

• Answer customers' questions about products, prices, availability, or credit terms.

• Answer phone calls and e-mails, greeting patients and prospective patients and reminding them of upcoming appointments

• Scheduling appointments for patient consultations, procedures and visits with medical personnel

• Liaise and coordinate with health care professionals about schedules, patients and any changes

• Accept and submit insurance claims and payment, as well as perform billing duties

• Resolve scheduling conflicts as they occur

CITY OF BERKELEY

Receptionist/Administrative assistant

05/2016-04/2018

• Operate telephone switchboard to answer, screen, or forward calls, provide information, take messages, or schedule appointments.

• Greet people enter establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

• Receive payment and record receipts for services.

• Schedule appointments and maintain and update appointment calendars

• Transmit information or documents to customers using computers, mail, or facsimile machines. Education

Contra Costa College 2005-2007

Certifications

• Medical Administrative Receptionist Certification

• Computer Training Certificate

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