Remote-Work Capable Claims Specialist with 29+ Years

Robin Marie Guido

*** ******** **** ****** *** Vegas, NV 89183

702-***-****, *****.******@*****.***

** ***** **********:

January 30, 1997 - February 14, 2022

Claims Representative

Malco Enterprises of Nevada, Inc. dba Budget Rent a Car and Sales April 25, 2022 - January 2, 2026

Claims Specialist

Sixt Rent the Car

Technical & Professional Skills

● Proficient in multi-line telephone systems and office technology supporting high-volume claims and legal operations

● Advanced user of Microsoft Office, including Excel for data tracking and reporting

● Experienced with BlueBird/Wizard rental vehicle systems and Odyssey court filing and case management software

● Skilled in PACER, Accurint, and Microbilt for legal research, identity verification, and investigative support

● Familiar with using social media platforms for research and information gathering, as appropriate

● Demonstrated professional communication skills with strict adherence to confidentiality, privacy, and compliance policies within claims and legal environments Claims Operations

● Managed end-to-end rental car damage claims, including claim initiation with auto insurers, travel insurance providers, and credit card companies.

● Negotiated and settled claims professionally and courteously with customers, insurance carriers, and third parties to achieve timely resolutions.

● Processed and reviewed damage reports, police reports, and incident documentation, ensuring accuracy and compliance.

● Logged and tracked claims, incidents, and accidents in the BlueBird/Wizard system for consistent case management and follow-up.

● Created and maintained detailed physical and digital claim files for vehicles involved in collisions, including tire and windshield repairs or replacements.

● Prepared incident reports and subrogation demand letters to support recovery efforts.

● Collected, verified, and documented insurance and contact information for rental customers and third parties, maintaining clear, dated case notes for continuity of service.

● Assessed and photographed vehicle damage; reviewed repair estimates and selected appropriate repair facilities based on scope and cost.

Claims Operations Cont.

● Processed cash, check, and credit card payments from customers, insurance companies, and third parties.

● Established and managed monthly payment plans with rental customers and at-fault parties.

● Consistently met or exceeded monthly revenue collection goals through effective follow-up and negotiation.

Legal Collections & Judgment Enforcement

● Conducted comprehensive debtor location and asset research using Accurint for Insurance, Microbilt, and open-source/social media platforms.

● Supported the collection of court-awarded judgments related to vehicle damage and unpaid rental charges.

● Maintained detailed investigation and recovery tracking spreadsheets in coordination with the Legal department.

● Drafted and filed legal pleadings in the Odyssey system, including judgment renewals, satisfactions of judgment, writs of garnishment, and writs of execution, with minimal supervision.

● Negotiated and established payment agreements with judgment debtors.

● Tracked bankruptcy filings and deadlines; maintained calendars and filed proof of claim documentation through the PACER system as required.

● Assisted paralegal with demand letters, legal correspondence, and telephone/electronic communications.

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