Customer Service & Support Specialist with Healthcare Focus

Customer Service & Client Support

Call Center Operations (Inbound/Outbound)

Conflict Resolution & De-escalation

CRM Systems (Zendesk, Ticketing Platforms)

Live Chat, Email & Phone Support

Appointment Scheduling & Coordination

Insurance Verification & Patient Intake

Technical Support (Mobile & Desktop)

HIPAA Compliance & Data Privacy

Multitasking & Time Management

Customer Retention & Satisfaction

Problem Solving & Issue Escalation

FRANKLIN TEBID

Hutto, TX 78634

+1-214-***-**** ********@*****.***

Authorized to Work in the U.S. for Any Employer Open to Remote & Relocation Results-driven and empathetic Customer Service Representative with 5+ years of experience in high-volume call center and healthcare support environments. Proven ability to manage complex customer inquiries, resolve issues efficiently, and deliver exceptional service that improves customer satisfaction and retention. Skilled in CRM systems, appointment scheduling, insurance verification, technical troubleshooting, and HIPAA-compliant documentation. Recognized for strong communication, active listening, and problem-solving skills in fast-paced, customer-focused settings.

CORE COMPETENCIES

CUSTOMER SERVICE PROFESSIONAL

PROFESSIONAL SUMMARY

PROFESSIONAL EXPERIENCE

Customer Service Representative (Healthcare)

Working Solutions, LLC Remote

October 2022 – October 2025

Handled high-volume inbound calls from patients regarding appointments, billing, insurance, and service inquiries.

Scheduled, rescheduled, and confirmed appointments using electronic scheduling and EHR systems.

Verified insurance eligibility, processed prior authorizations, and completed patient intake documentation.

Delivered compassionate and professional customer support while maintaining strict HIPAA compliance.

Resolved customer concerns efficiently, improving overall patient satisfaction and service experience.

Accurately documented call interactions, updates, and case notes in CRM systems. Escalated complex issues to appropriate departments while ensuring timely follow-up and resolution.

Key Achievement: Consistently maintained high customer satisfaction ratings in a fast-paced remote call center environment.

Customer Service Representative (Technical Support) Teleperformance Call Center

January 2020 – September 2022

Provided customer support via phone, email, and live chat for mobile devices and service-related issues.

Troubleshot device setup, provisioning, and connectivity issues for customers and service providers.

Assisted customers with product questions, complaints, and technical challenges. Active Listening & Empathy

Customer Complaint Resolution

Difficult Call Handling

Bachelor’s Degree in Geography

University of Buea 2006 – 2009

CRM Software & Ticketing Systems

Zendesk & Customer Support Platforms

Microsoft Office (Word, Excel, Outlook, PowerPoint) Google Workspace

Electronic Health Records (EHR)

VoIP & Multi-line Phone Systems

Zoom & Remote Collaboration Tools

Data Entry & Documentation

Shopify & SaaS Platforms

Processed orders for new and additional products and services with accuracy. Collaborated with technicians and service providers to resolve complex technical issues. Escalated advanced technical cases to specialists when necessary. Key Achievement: Recognized for strong problem-solving skills and effective handling of difficult customer interactions.

EDUCATION

TECHNICAL SKILLS

CUSTOMER SERVICE SKILLS

English (Fluent)

Phone Etiquette & Communication

Customer Inquiry Management

Account Management

Order Processing

Client Relationship Management

Cross-functional Collaboration

Customer Satisfaction Improvement

Medical Terminology

HIPAA Compliance

Appointment Scheduling

Remote Technical Support

Administrative Support

Multitasking in Fast-Paced Environments

Attention to Detail

Adaptability & Reliability

Property & Casualty License (In Progress)

Why this version is stronger:

LANGUAGES

CERTIFICATIONS

ADDITIONAL SKILLS

2. Healthcare Customer Service

3. Call Center / Tech Support roles

Would you like me to create a second version specifically tailored for: 1. Remote Customer Service Jobs

ATS optimized (important for online job applications) Removes repetition and clutter

Highlights measurable value and impact

Aligns perfectly with Customer Service, Remote, and Call Center roles Uses recruiter-friendly keywords

Contact this candidate