Restaurant Professional with Leadership Experience
Resume:
Alexandria Kelly
Saginaw, MI *****
****************@*****.***
Professional Summary
High performance with the ability to excel in any work environment. 5+ years of experience impacting positive organizational outcomes through leadership, attentiveness and effective communication. Confident in my ability to collaborate with others to solve complex problems. Committed to continuous improvement and contributing to team success.
Authorized to work in the US for any employer
Work Experience
Server/Waiter
Bavarian Inn Restaurant-Frankenmuth, MI
October 2023 to Present
• Provided exceptional customers er service to guests, ensuring a positive and memorable experience
• Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high-quality standards
• Maintained cleanliness and organization of dining areas, ensuring a pleasant atmosphere for guests
• Assisted in the planning and execution of special events, such as weddings and corporate functions
• Demonstrated strong knowledge of menu items, ingredients, and allergens to provide accurate information to guests
• Worked collaboratively with team members to achieve daily operational goals
• Adhered to health and safety regulations at all times to ensure the well-being of guests and staff Kitchen Staff Trainer
Zehnder's of Frankenmuth-Frankenmuth, MI
July 2022 to October 2023
• Prepare entree and appetizer ingredients
• Utilize proper food handling procedures resulting in a passing health inspector grade
• Manage refrigerator and freezer checks daily
• Trained 20+ new hires on restaurant cuisine, brand awareness, coming techniques and sanitation processing
• Optimized work flow by maintaining a clean and organized work space Busser/Prep Cook
Bringer inn-Saginaw, MI
July 2021 to May 2022
• Warmly greeted and escorted guests to their table preferences, seating 100 to 200 patrons per shift
• Presented menus and daily specials to seated guests while ensuring they had drinks, napkins and silverware
• Coordinated with waitstaff, kitchen and managers to ensure each guest was assigned and satisfied with their service
• Swiftly and gently addressed any customer complaints or concerns, escalating it to management when necessary
Produce Worker/Cashier
Great Giant Supermarket-Saginaw, MI
March 2020 to January 2022
• Provided exceptional customer service to 200-500 customers per shift
• Warmly welcomed customers into the store and offered advice on products and help with finding merchandise
• Informed customers about all the latest sales, marketing campaigns, coupons and special offerings at the store
• Regularly ensured all shelves and displays in the produce department were properly stocked in a neat and orderly fashion
• Processed cash, card, coupon and check payments
• Memorized over 500 produce PLU codes to provide quick customer service Education
High school diploma
Reese High School-Reese, MI
September 2010 to June 2012
Upper secondary education
High school diploma or GED
Skills
Leadership Crew Member Bakery Busser Catering Call Center (2 years) Cash Handling (4 years) Kitchen experience Computer skills Inventory control Balancing cash drawers Cash register operations Processing cash transactions Organizational skills Clean workspace maintenance Dishwashing Trash removal Attention to detail Cash handling machinery Snow removal Cash Register (5 years) Sales transaction processing Retail store product knowledge Cash handling Customer Service (4 years) Grocery store Teamwork Time management Guest relations Produce Experience Computer literacy Customer service Food safety Phone communication Heavy lifting Manual handling Fine dining experience Call center experience Basic math Host/Hostess Casual dining experience Staff training Retail sales transactions Meal Preparation Cooking Food preparation Food Production Greeting customers Guest rapport building Host/hostess experience Food service POS systems Team lead experience Customer communication Cashiering Cleaning Experience Bussing Table setting Food Handling Serving Customer service problem-solving Retail sales Customer inquiry handling Hospitality Management (2 years)
Languages
• English
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