Results-Driven Administrative & Operations Leader

TIFFANY GUIDOTTI

Oakland, CA 415-***-**** **********@*****.*** Open to Remote Opportunities

PROFESSIONAL SUMMARY

Results-driven Administrative and Operations Professional with 7+ years of experience managing day-to-day office functions, customer communication, sales support, and records management across healthcare, transportation, and service-based organizations. Proven track record of converting leads into results, maintaining accurate documentation, supporting billing and payroll functions, and independently running office operations. Highly proficient in remote work environments with strong written communication, digital workflow management, and self-directed productivity. Trusted to manage sensitive records, client relationships, and complex schedules with accuracy and discretion.

CORE COMPETENCIES

Office Administration & Operations Customer Service & Client Communication Sales Support & Lead Conversion

Scheduling & Calendar Management Billing, Invoicing & Payment Tracking Payroll & Timekeeping Support

Records Management & Data Entry CRM Systems Lease & Contract Documentation Delinquent Account Follow-Up

QuickBooks Microsoft Office Suite Google Workspace Adobe Creative Suite EMR/Database Systems

Remote Collaboration Tools AI Productivity Tools Graphic Design Social Media Management

Insurance Coordination & Verification Medical Billing & Coding Medical Terminology 10-Key by Touch 40 WPM

Staff Training & Onboarding Process Improvement Inventory Management Written & Verbal Communication

PROFESSIONAL EXPERIENCE

Mr. Stretch Limo Service Oakland, CA July 2020 – August 2025

Office Manager (Remote-Capable Operations)

•Served as sole office operator, independently managing all administrative and operational functions of the business with no on-site supervision

•Converted phone, walk-in, and digital inquiries into confirmed bookings using a structured, results-driven sales process

•Prepared and maintained contracts, leases, and compliance documentation with high attention to accuracy and detail

•Proactively reduced delinquent accounts through phone, text, and email outreach; tracked and resolved outstanding balances

•Managed scheduling, billing, invoicing, and payment tracking for all active and recurring clients

•Oversaw inventory and sales of office products including vitamins and supplements; handled vendor ordering and restocking

•Supported bookkeeping and financial reporting functions using QuickBooks

•Maintained all client and vendor relationships as the primary point of contact; improved workflow efficiency and record organization

•Designed advertising materials and managed digital marketing and social media presence using Adobe and Canva

Dr. James Z. Said, DC, ND Medford, OR June 2019 – January 2020

Front Office Administrator

•Managed front desk operations and full administrative workflow for a private healthcare practice

•Scheduled and confirmed patient appointments, coordinated specialist referrals, and handled all inbound phone communication

•Supported billing, coding, and insurance communication; maintained detailed and compliant patient records

•Ordered and tracked office supplies and inventory; trained new staff on office systems and procedures

Oregon Internal Medicine Medford, OR November 2012 – January 2014

Medical Assistant / Receptionist

•Performed full administrative and clinical support duties across a high-volume internal medicine practice

•Managed patient scheduling, intake documentation, and EMR record maintenance with precision

•Verified insurance benefits, processed referrals, and supported compliance-sensitive programs and reporting

Pinion Orthopedics Elko, NV July 2011 – October 2012

Billing Department / Office Floater

•Processed medical billing, coding, and insurance claims; reduced outstanding collections by 25% within the first quarter

•Cross-trained across all administrative departments to provide flexible, full-scope office support

Elko Eye Center Elko, NV January 2011 – June 2011

Ophthalmic Technician

•Collected patient history, maintained records, and performed diagnostic testing support

•Handled administrative duties including scheduling, documentation, and patient communication

Teleflora Medford, OR 2008 – 2009

Customer Service Representative

•Managed high-volume inbound customer calls, order processing, and account inquiries

•Resolved service issues efficiently, consistently maintaining high customer satisfaction standards

EDUCATION

Medical Assisting Certificate — Abdill Career College

General Education — Rogue Community College

High School Diploma — Crater High School

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