Customer-Focused Banking & Cash Handling Professional

VIVIAN OKOLO

Nationality: Nigerian (Nigeria) Phone number: (+234) 903******* (Home) Phone number:

(+234) 808******* (Work) Email address: **********@*****.*** Address: Abuja, Nigeria (Home) Dynamic, results-driven professional with experience in marketing, operations, customer service, sales, and digital publishing. Skilled in lead generation, sales negotiation, and client relationship management, with a strong focus on operational excellence and high-quality customer experiences.

Data-driven and performance-focused, I’ve improved customer satisfaction by 15%, reduced resolution time by 30%, and increased customer retention by 25% through targeted analysis, upselling, and product expertise. I bring a solution-oriented mindset, empathetic communication, and adaptability, excelling in fast-paced environments while driving sustainable business growth. COLD CALLER – CALLS EXPERT MARKETING – 02/07/2024 – 08/10/2025 – REMOTE, CANADA

• Prospect Outreach: Make outbound calls to identify and engage potential customers.

• Lead Qualification: Assess customer needs and determine sales opportunities.

• Follow-Up & Relationship Building: Maintain contact to nurture leads and support conversions. DIRECT SALES EXECUTIVE – FIDELITY BANK PLC – 06/12/2023 – 20/07/2024 – HYBRID, NIGERIA

• Lead Generation: Identify and qualify potential customers through cold calling, networking, and referrals.

• Sales Negotiation & Closing: Negotiate terms and successfully close deals to meet or exceed sales targets.

• Client Relationship Management: Build and maintain strong client relationships to drive satisfaction, retention, and repeat business.

CUSTOMER SERVICE REPRESENTATIVE – ISON XPERIENCES – 11/03/2022 – 01/12/2023 – REMOTE, UNITED ARAB EMIRATES

• Handled inbound and outbound customer interactions across multiple channels, resolving inquiries, complaints, and service issues promptly while maintaining high customer satisfaction standards.

• Provided accurate product and service information, guided customers through processes, and identified upselling or cross-selling opportunities to support revenue and retention goals.

• Documented customer interactions and escalated complex issues using CRM systems, ensuring timely resolution, compliance with company policies, and continuous improvement of service processes. TELESALES REPRESENTATIVES – CALLTEND, INC. – 13/02/2021 – 14/02/2022 – REMOTE, UNITED STATES

• Lead Generation and Conversion: Proactively identify and engage potential customers through cold calling, referrals, and networking. Effectively present products/services, answer inquiries, and close sales deals, contributing to increased revenue generation and market share growth.

• Customer Relationship Management: Build and nurture strong relationships with customers by providing empathetic communication and timely resolutions to inquiries. Focus on upselling opportunities to boost customer retention and satisfaction, driving long-term business growth.

• Sales Performance and Reporting: Maintain comprehensive knowledge of company products/services and stay informed about market trends and competitor activities. Track sales activities, analyze performance data, and prepare detailed reports to meet or exceed sales targets and ensure operational efficiency. ABOUT ME

WORK EXPERIENCE

02/04/2018 – 08/11/2021 Nasarawa State, Nigeria

MARKETING Federal Polytechnic Nasarawa

Website https://fpn.edu.ng/

Mother tongue(s): ENGLISH: EXCELLENT CONVERSATIONAL AND WRITTEN SKILLS. Adobe Photoshop, illustrator, AI social media manager Digital marketing Web content creation Publishing Sales management Advertising Data Collection, Data Entry, and data Analysis Softwares Web designing EDUCATION AND TRAINING

LANGUAGE SKILLS

SKILLS

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