Operations Supervisor with Leadership Excellence
Resume:
Jomaira Guzman
Buffalo, NY *****
***********@*****.***
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Focused Supervisor offering strong background in policy and safety procedure development, implementation and enforcement. Quality driven leader, leveraging exceptional employee training and development capabilities. Supports corporate strategy by developing team and individual goals, objectives, operational standards and expectations for safety, quality and productivity.
Service-centric Supervisor dedicated to continuous provision of top quality products and support to diverse clients. Cross-functional leader successful cooperating with multi-disciplinary teams and senior level management. Skilled in managing assigned workforce towards achievement of organizational goals.
Accomplished Supervisor with strong background planning, organizing and controlling full life-cycle of projects. Applies human resource knowledge to effectively coach, train, assign and discipline teams. Practiced in monitoring, recommending and dynamic business platforms.
Dedicated, loyal and customer-oriented Supervisor. Possesses strong knowledge of best practices and principles of employee coordination including work assignment, planning, review and training in work procedures. Blends superb time management and organizational skills with attention to detail.
Results-driven Supervisor with experience steering and directing all aspects of operations, administration, budgeting and equipment maintenance. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Effective in collaborating with upper management to achieve organizational objectives.
Versatile Supervisor with advanced personnel and inventory management experience. Creates success by learning new processes, maintaining professional environments and taking the lead in development of subordinates. Proficient in delivering comprehensive reports to facilitate site-wide improvements and continuity.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
Leadership
Processes and procedures
Goal-oriented
Contract development and management
Issue and conflict resolution
Systems and automation applications
Lead generation
Active listening
Critical thinking
Data management
Troubleshooting
First Aid/CPR
Microsoft Office
Problem resolution
Flexible
Experience
October 2020 to Current
Child & Family Services Buffalo, NY
Supervisor
Complied with company policies, objectives and communication goals.
Established and enforced clear goals to keep employees working collaboratively.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Conducted employee evaluations and reviews.
Resolved customer complaints and adjusted policies to meet changing needs.
Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
Developed position rotation to support continuous improvement and operator development.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Provided ongoing training to address staff needs.
Created training manual for all employees to use as reference guide.
Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Inspected incoming supplies to conform with materials specifications and quality standards.
Realigned workflows with changing business demands by evaluating processes and employee strengths.
Coached and mentored [Number] staff members through constructive feedback to develop long-term career goals.
Established ambitious goals for employees to promote achievement and surpass business targets.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Led team of [Number] [Type] professionals meeting [Area of expertise] needs.
Led staff meetings for team of [Number] to communicate [Type] directives.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education and Training
Maryland High School Diploma
June 2002 Maryland High School Baltimore, MD
High School Diploma
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