Emergency Dispatcher with Union Experience
Resume:
Amanda Torres
Billings, MT ****6
***************@*****.***
RELEVANT EXPERIENCE
Emergency Dispatcher III – City of Billings, Billings, MT
March 2022 – Present
Answer, evaluate, and dispatch emergency calls quickly and accurately using telephone, radio and computer aided dispatch (CAD) systems
Keep 911 callers focused and engaged to answer key questions
Clearly and calmly manage distressed, hostile and/or depressed callers during life-threatening situations
Effectively prioritize incidents and make rapid and accurate decisions based on information received
Provide pre-arrival medical instructions to callers reporting medical emergencies
Track status and location of emergency responders and field units
Input and retrieve data in CCIC/NCIC records systems
Monitor and initiate public alert systems
Maintain records and recordings and file police reports
Train and supervise 911 Communications Center team members
Union Steward – Teamsters Local 190, Billings, MT
April 2023 – December 2024
Represent employees to ensure terms of the collective bargaining agreement are upheld by management
Educate members about union policies and employee rights and benefits
Investigate grievances and represent employees in disputes
Act as a liaison between members and union officials
Non-Emergency Medical Transporter – SWOOP, Mohave Valley, AZ
June 2021 – August 2021
Provided safe, reliable transport to non-emergency medical appointments and treatments
Utilized assistive technology to accommodate clients with health and mobility needs
Collaborated with clients, caregivers and medical professionals to optimize patient comfort and care
SKILLS
Excellent teamworking capabilities
Critical thinking
Emergency prioritization
Medical terminology
First aid procedures
Stress management
De-escalation strategies
Safe transport techniques
GPS location tracking
Detail-oriented and accurate
Multitasking
Records management
Microsoft Office proficiency
CERTIFICATIONS
Emergency Medical Dispatcher
Verbal De-escalation
Basic Life Support
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