Energetic Office & Customer Service Professional
Resume:
Erica Anderson
Enthusiastic, Energetic and always Excited to learn new things!
Wyoming, MI 49519
****************@*****.***
Professional Summary
To obtain a long term, full time position at a company that values a honest hard worker who takes pride in her career and is always looking for new ways to improve. I'm very energetic, and love to help out in any way possible. Always willing to learn new things, take on new task, and meets goals within a good time frame.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Office Assistant
Jude's Barbershop-Grand Rapids, MI
August 2023 to Present
• Managed and organized office supplies, ensuring efficient inventory levels and timely reordering
• Demonstrated strong attention to detail while sending emails/ text messages or phone calls and leaving voicemails to clients
• Scheduled and coordinated appointments with different Barber/ Stylist at multiple different locations
• Handled incoming calls, took messages, and directed inquiries to appropriate staff members
• Managed email correspondence by responding to inquiries promptly and forwarding important messages to relevant parties
• Performed general administrative tasks including photocopying, scanning documents, mailing letters/ packages, etc
Customer Service Representative
Teleperformance-Warren, MI
November 2020 to November 2024
I have worked in a couple different departments such as our navigation team, member services and member loyalty. Being a work from home customer service representatives my duties are to take customer calls, answer their questions, confirm customer orders, and respond to customer feedback via phone, emails, or chat platforms. I provide customers with a variety of support services, such as answering questions about billing and orders, providing additional information about a specific product or service, or trying to up-sell existing customers on new products
• Assisted customers with questions
• Handled emails, inbound calls, and outbound calls
• Kept records of customer complaints
• Assisted customers with a warm and professional attitude
• Managed customer accounts
• Handled billing issues and order inquire
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
Unemployed
unemployed
May 2017 to November 2020
been unemployed or homemaker due to a previous foot surgery and needed to take some time to myself for personal reasons, took some time in between jobs. Team Lead / Med Pass / CNA
Beacon Hill a Eastgate-Grand Rapids, MI
August 2015 to July 2018
1845 Boston Ave SE
Grand Rapids, MI 49503
Supervisor: Corinna Depow
Responsibilities:
Being team leader to the staff by delegating responsibilities to my colleagues. Passing the correct medications to the correct residents, checking blood sugars and doing daily vitals reporting back to my nurses of any kind of medical changes. Charting the correct information in and putting it in their charts. Helping with patient with ADL's by doing toileting, and bathing. Working as a team to make sure all residents are getting their daily needs met. Working in our skilled nursing, memory support, and our assisted living.
• Delivered medication to residents
• Worked in a nursing home
• Assisted many elderly patients daily
• Provided patients/residents with kindness and companionship
• Checked vital signs
• Helped residents with activities of daily life (ADL): bathing, grooming, dressing, feeding, walking, exercising and ROM exercises
• Aided in scheduling client and resident daily activities
• Documented all care
• Handled minor wound care
• Made beds
• Cleaned and sanitized rooms
• Performed post-mortem care, if needed
• Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
• Documented patient information accurately in electronic health records.
• Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste
• Responded promptly to call lights and requests for assistance from patients, providing compassionate support at all times
• Assisted with medical procedures such as wound care, catheter insertion/removal, and medication administration under the supervision of a nurse
• Monitored vital signs and reported any changes or abnormalities to the nursing staff
• Supported patients' emotional well-being by actively listening to their concerns and offering comfort when needed
Nurse Tech CNA
SPECTRUM HEALTH BLODGETT CAMPUS-Grand Rapids, MI
June 2013 to May 2015
1840 Wealthy St
Grand Rapids, MI 49503
Supervisor: Valerie T
Responsibilities:
Acts as a team member in the delivery of quality patient care under the supervision of a Registered Nurse
(RN). Performs basic skills per hospital/unit guidelines and communicates observations to members of the health care team.
Shipping and Receiving
Shipping and Receiving
PERRIN INC-Comstock Park, MI
June 2009 to May 2013
5320 Ruche Dr
Comstock Park, MI
Supervisors Name: Mindy Brewer
Responsibilities:
Organizing and preparing products to be shipped out, using various shipping methods. Identifying completed product from other departments, assigning and collecting work within shipping department. Knowledge of shipping operations and daily paper work. Reason for Leaving:
Looking for a rewarding career change.
Assistant Manager
Little Caesars-Standale, MI
2006 to 2010
4335 Lake Michigan Dr, Grand Rapids, MI
Phone: 616-***-****
Superviser Kelly or Brian
Responsibilities:
Folding boxes, stocking, organization, food preparation, ovens, cash register, taking orders, customer service, dishes, cleaning/sanitizing (counters, bathrooms, floors, windows, sinks, mixer, and hopper), supervising employees on shift, delegating tasks to employees, final register cash out at closing. Reason for Leaving:
Difficulty maintaining two full time positions.
Education
basics (college)
Grand Rapids Community College-Grand Rapids, MI
2008 to 2013
Cosmetology (Trade school)
Empire Beauty School-Grand Rapids, MI
2007 to 2008
high school (High school diploma or GED)
Allendale High School-Allendale, MI
June 2007
Skills
• Sales
• Google Suite
• Medical Office Experience
• Meditech
• Analysis skills
• Typing
• Financial services
• Retail sales
• Windows
• Home Care
• iOS
• Communication skills
• Account management
• Data entry
• Healthcare (5 years)
• Hospital experience
• Shift management
• Logistics
• Microsoft Office (10+ years)
• Hospital Experience
• Software troubleshooting
• Laundry
• Sales strategy
• Mobile devices
• Customer service
• Technical Proficiency
• Time management
• Alzheimer's Care
• Microsoft Word
• Salesforce
• People Person (10+ years)
• Medication Administration
• Food Preparation
• Vital signs
• Appointment scheduling
• Patient Care
• Refrigeration
• Meal Preparation
• SQL
• Medical Terminology (5 years)
• Hospice Care
• Phone etiquette
• Cash handling
• Bookkeeping
• Group home
• English
• Live chat
• Shift Lead
• Shift Supervisor
• Computer skills
• Personal Assistant Experience
• Vital Signs
• Word processing
• Google Docs
• Microsoft Outlook
• QuickBooks
• Memory Care
• Cold calling
• Customer Service
• Key Holder
• Dementia Care
• Laboratory experience
• Team Lead
• Laboratory Experience
• Supervising experience
• Caregiver (5 years)
• Nursing
• Cash register
Certifications and Licenses
BLS Certification
Driver's License
CNA 2017 to 2019 CPR/BLS 2016 to 2018
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