Versatile Sales and Customer Service Professional

Kyle Bright

512-***-**** ***@***************.*** 500 King Rea Georgetown, TX 78633

Profile

Hardworking, friendly, and enthusiastic Sales, Customer Service, and Administrative professional with 33 years of experience specializing in customer service. Recognized for excellence in operations, customer care, and customer acquisition. Proven ability to motivate, train, and develop team members to drive profitability in highly competitive environments. A Customer- focused professional who enjoys engaging with people and delivering positive experiences. Seeking a role in sales or customer service where strong communication skills and a commitment to customer satisfaction can add value. Experience

TIRE INVENTORY AND SALES MANAGER/CUSTOMER SERVICE, FIRESTONE COMPLETE AUTO CARE; LEANDER, TX — 2020-PRESENT

• Manage tire inventory and oversee sales operations

• Provide high-quality customer service and sales support

• Responsible for opening and closing procedures

• Handle pricing, daily cash deposits, and operational accuracy

• Support team efficiency and customer satisfaction in a fast-paced environment PROJECT MANAGER/CUSTOMER SATISFACTION SPECIALIST, MKCS ROOFING/FREE TAIL ROOFING — 2018-2021

• Coordinated roofing projects from start to completion

• Served as primary point of contact for customer satisfaction

• Managed materials and scheduling to ensure project efficiency

• Acted as material runner to support on-site crews and timelines DEPARTMENT MANAGER /SALES CONSULTANT, HOME DEPOT — 2015-2018

• Managed multiple departments including Garden, Freight, and Sales; served as Backup Customer Service Manager

• Operated and certified on all story machinery and equipment

• Improved team efficiency and customer satisfaction in a faced-based retail environment Education

Austin Community College, Austin, TX — Associates of Business Science of Arts Degree, 2013 Skills

• Retail cash register operations

• Hot Shot Driver

• Maintenance Lead for vehicles, equipment, and property grounds

• Customer and supplier relations

• Field and office operations

• Equipment operations (forklifts and all warehouse equipment)

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