Operations & Customer Care Professional
Resume:
Laura N. White
Troup, Texas 75789
****************@*****.***
QUALIFICATIONS:
Computer Skills: MS Word, Excel, PowerPoint, Spreadsheet, Chrome, Internet Explorer, Practice Fusion, Claim MD, QuickBooks, Payroll processing, 62 WPM.
Call Center Service Operations, Complaint Handling/Dispute Resolution, Multiline Phone Use Copy, Printer, and Fax Machine
Filing and billing. event planning and coordination. Medical assistant: Scheduled patients, input new patient information, verified patients' insurance, gathered patients' vital signs, followed care plans, enforced home regulations, ensured safety practices, and managed supplies.
EDUCATION:
2010-2011 Associate Degree, Tyler Jr. College
2004-2007 Associate Degree in Applied Science, Jacksonville College EMPLOYMENT:
2021-2025 Customer Care Manager, Wipro
Work From Home Customer Care Manager
Training New Employees
Monitoring employee productivity and providing constructive feedback and coaching Receive complaints and resolve problems
Maintain timekeeping and personnel records
Call center customer service
Provided customer service over the phone
Displayed ability to communicate with a variety of people Unlocking accounts and resetting e-mails over the phone Helping Customer make their annual elections for insurance Help with answering any customer's questions about their Health Savings Accounts. 2018-2021 Office Supervisor/Manager, Ameri-Tex Services Supervisor over 14 in-office Representatives
Hire and train new employees
Monitoring employee productivity and providing constructive feedback and coaching Receive complaints and resolve problems
Maintain timekeeping and personnel records
Ensure adherence to legal and company policies and procedures, and undertake disciplinary actions if the need arises
Call center customer service, Multiline phone use
Performed sales transactions over the phone
Provided customer service over the phone/email
Displayed ability to communicate with a variety of people Unlocking accounts and resetting e-mails over the phone Take new customer applications over the phone/email 2017-2018 Billing/Medical Assistant, Whitehouse Family Medical Knowledge of Filing and billing patients for a Hospitalist and in-house for a Nurse Practitioner Inputting new patient information and verifying patient insurance Checking patients in, getting vital signs, drawing blood, and performing in-house labs. Inputting customer information and lab results
2016-2017 Personal Caregivers
Knowledge of safety and accident prevention, compassion, and nursing assistance Assisted with providing quality care for both the elderly and disabled Followed care plan, and home regulations, and ensured safety practices were consistently implemented Assured the families of loved ones and answered any questions or concerns they may have had Provided cooking, cleaning, administration of medication, feeding, and bathing Helped patients to doctor appointments, local supermarket, post office, and other needs or wants 2014-2016 Manager/District Manager, Cash Store
Manage 7 stores with 12 employees
Trained new employees
Providing Customer Service
Input customer information over the phone to set up new customers Provided customers with loans that suited his or her needs Made new customer files
Organized customer files
Made deposits, withdrawals, and change requests
Opened and closed cash at the beginning and end of the shift Displayed ability to communicate with a variety of people 2013-2014 State and Federal operation specialist, NMLS Helping customers through the filing process over the phone Unlocking accounts and resetting e-mails over the phone Take new applications over the phone
Displayed ability to communicate with a variety of people 2011-2012 Cashier, A.J.'s Place
Performed sales transactions
Provided customer service
Stocked, rotation of nonperishable goods
Displayed ability to communicate with a variety of people 2007-2008 Collector, Alliance Data
Call center customer service, Multiline phone use
Performed sales transactions over the phone
Provided customer service over the phone
Displayed ability to communicate with a variety of people 2003-2011 Waitress/Cashier/Manager, Rancho El Jaripeo Mexican Restaurant Performed sales transactions
Provided customer service
Displayed ability to communicate with a variety of people Personal references available upon request
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