Remote Administrative Specialist with Healthcare Focus
Resume:
AMIE LEE-DIETRICH
******@*******.***
Key Skills:
Customer Service
AR/AP Processing
Accurate Data Entry
Healthcare Background
HIPPA
Adhering to Compliance
Ability to Multitask
Inbound/Outbound Calls
Professional Experience:
Provider Network File Technician I (Contract)
BCBS of AZ (Wollborg Michelson)
July 2022- March 2023
Responsible for updating, maintaining, and researching a variety of provider file information in multiple systems
Responsible for updating and maintaining the applicable provider file database(s) with documentation submitted.
Responsible for provider contract file research and to recommend appropriate actions and/or maintenance.
Responsible for researching and resolving provider file claims edits.
Analyze reports for any data corrections and processes for the Association.
Responsible for the review of the provider files for Quality Control.
Office Manager
AAA Action Contracting
August 1997 to Present
Provide outstanding customer service via high-volume incoming calls on multi-line phone system
Manage schedule for outsourced trades ensuring alignment of project goals and completion dates
Handle finance-related tasks including payroll, AP/AR, and budgeting
Commute to various job sites, evaluate process to ensure timely completion of projects
Office Specialist (Contract)
Computershare
April 2017 to August 2017
Provide superior service to clients via phone, email and in-person contact
Calculate buyback + restitution payments with precision
Negotiate offers adhering to mandatory time frames and specifications
Ensure proper disclosure on buybacks according to provincial law
Assist various departments with internal audits and accounting
Inbound Patient Services/Registrar (Contract)
Triwest Healthcare Alliance/Tri-City Cardiology
March 2016 to April 2017
Verify patient eligibility with insurance companies and/or third-party vendors; obtain authorizations
Perform data entry ensuring accuracy of patient demographics and insurance information
Manage high-volume inbound calls, ensuring accuracy and completion of call logs
Manage patient scheduling
Front Desk Associate
Ahwatukee Family Medical Center/Protea Medical Center
March 2015 to March 2016
Managed front desk, serving as initial point of contact for incoming/outgoing clients
Manage multi-line phone system; check patients in/out; schedule appointments; collected co-pays/fees
Provide excellent service via phone, email, fax, and in-person
Authorizations Coordinator
360 Physical Therapy
February 2013 to February 2015
Co-manage authorizations for a minimum of 3 locations
Verify patient eligibility with insurance companies and/or third-party vendors; obtain authorizations
Perform data entry ensuring accuracy of patient demographics and insurance information
Education:
Diploma- East Valley High School
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