Clerical/Customer Care Specialist Resume

*** ****** **** ******, ***. A*, GREENACRES FLORIDA 33467

CELL PHONE 561-***-**** • E-MAIL ************@*****.***

SONIA I. RIVERA

OBJECTIVE

A Position utilizing Clerical/Customer Care and Services/Operations skills

CAREER SUMMARY

A highly motivated Employee with over twenty five years experience. Proven abilities as an innovative thinker and problem solver with excellent interpersonal, organizational and communication skills A tested employee with exceptionally strong training skills. Reputation for quick learning skills and a unique talent for initiating immediate improvement.

EDUCATION

Massachusetts Career Development Institute 1992 – 1993

Certification – Office Systems of Technologies

Proficient with Microsoft Word and Excel programs

Fluent in Spanish and English

EMPLOYMENT:

03/07/2023 - Present

Nationwide Construction Notice – 4020 South 57th Avenue, Suite 202, Greenacres, Florida 33463

Mailroom Administrator

Responsible for conducting new employee training for data entry and lien research nationwide

Responsible for conducting new employee training both in English and Spanish language

I review all new employee work for accuracy and provide feedback

When necessary I correct new employee discrepancy with the employee for positive feedback

Responsible for preparing hundreds of outgoing customer correspondence daily to ensure on time receipt.

Responsible for preparing all certify and register outgoing customer correspondence

Responsible for researching proof of mailing for customer correspondence

Responsible to ensure the stamp machine is accurately functioning daily

Responsible to ensure that all outgoing customer correspondence is collated correctly into mailing envelopes.

Responsible to ensure that all print machines are operating at 100 percent affiance daily

Capable of repairing minor mechanical print machine breakdowns saving the company maintenance repair maintenance cost

01/22/2022 – 10/30/2022

Need Replacement/COVID 19 Center, Springfield, Massachusetts

Entered initial demographic and vaccine specific information into database

Completed health risk assessments with patients for referrals and scheduling for return visit

Entering personal data in the system for COVID 19 testing

02/01/2016 - 09/30/2017

Saks 5th Avenue/Palm Beach Gardens, Florida

Generate all shipping labels, packing list, bill of lading and export papers to ship merchandise

Verify and file production and inventory sheets for discrepancies

Responsible for all revised faxes and copies of work orders to shipping supervisor

05/30/2012 - 12/15/2015

Family Dollar Stores/ Floating Manager and Field Specialist/West Palm Beach, Florida

Responsible for all operational requirements to include but not limited to; scheduling and assignment of employees work

Ensuring merchandise availability by maintaining inventory

Reviewing merchandising activities and assisting leads with clearance sales

Marketing including sales promotions and display planning

Provide a clean and safe environment for employees and consumers

Responsible for lost prevention by implementing and maintaining a security system and measures

Coordination and implementation of personnel policies and procedures

04/30/2010 – 06/30/2011

Hulmes Transportation, Holyoke Massachusetts/Reservationist

Responsible for answering all calls and entering client’s information into the database for completion and accurate reservations

Scan maps, tickets and checks to drivers for delivery and pick up accuracy

Scheduling pick-up and drop off transport for appointments to and from hospitals, medical facilities and personal homes

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