Executive Virtual Assistant - Remote Admin & Client Support

ADEBISI OLUWAFEMI EMMANUEL

Lagos, Nigeria +*** 911-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented Executive Virtual Assistant with 2+ years of experience supporting remote teams and US-based clients in administrative coordination and client communication. Skilled in inbox management, CRM systems, data entry, scheduling, and workflow organization. Recognized for maintaining high data accuracy, meeting response-time targets, and operating independently in fast-paced remote environments.

CORE COMPETENCIES

Inbox & Email Triage

Calendar Management & Scheduling

Client Communication & Support

CRM Management (Zendesk, HubSpot, Freshdesk)

Data Entry & Database Maintenance

Task & Workflow Coordination (Asana, ClickUp)

Documentation & Digital File Organization

Meeting Coordination & Follow-Ups

Process Improvement Support

PROFESSIONAL EXPERIENCE

Administrative Assistant / Client Support Representative Thelix Holdings (Remote – US)

October 2025 – Present

Managed 70–100 weekly client emails and portal inquiries with consistent response accuracy.

Maintained and updated 500+ client records in CRM systems, ensuring data integrity and documentation accuracy.

Scheduled appointments, follow-ups, and tracked pending requests to improve resolution efficiency.

Organized digital files and internal documentation to enhance team accessibility.

Escalated complex issues appropriately while maintaining detailed case records.

Collaborated with remote teams using Slack, Zoom, and Asana to support daily operations.

Customer Service Representative

A&G Solutions, Lagos

February 2024 – August 2025

Handled 50–60 daily customer inquiries via email, phone, and chat.

Maintained structured and accurate customer interaction records in CRM systems.

Assisted customers with account access, portal navigation, and issue resolution.

Met performance and response-time KPIs in a high-volume support environment. PROJECT EXPERIENCE

Client Communication Workflow Improvement (2025)

Supported optimization of client record organization for improved response tracking.

Assisted in structuring follow-up systems to reduce delayed client responses.

Maintained organized documentation to support smoother team collaboration. TECHNICAL SKILLS

CRM Platforms: Zendesk, HubSpot, Freshdesk

Project Management: Asana, ClickUp

Office Tools: Microsoft Office (Word, Excel, Outlook), Google Workspace Communication Tools: Slack, Zoom, Microsoft Teams

Other Skills: High-speed data entry, documentation management, client tracking systems EDUCATION

B.Tech. Microbiology

Federal University of Technology, Akure – 2024

In-Demand IT Skills Training

Digital Witch Support Community – 2025

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