Experienced Bookkeeper & Office Manager
Resume:
Nicole Davis
Bookkeeper/Office Manager
Gaithersburg, MD 20879
*********@*****.***
Objective
Seeking office position such as Office Manager / Accounts Receivables or Payables/ Collections Representative/ Customer Service Rep
Willing to relocate to: Maryland
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
DrinkMore Water-Gaithersburg, MD
June 2022 to Present
Answering incoming calls
Making outbound calls
Scheduling deliveries
Updating contact information
Monthly statement & invoice processing
Resolving account balances
Resolving account errors
Processing credit card payments
• Managed customer accounts
• Resolved customer issues
• Booked appointments for clients
• Worked in the inbound call center
• Responded to inquiries and issues
Bookkeeper/Office Manager
Noah’s Preferred Property Management and A To Z Home Repair Service-Gaithersburg, MD April 2018 to Present
• Processed and entered 200-500 invoices per week
• Manage all accounts payables
• Enter, Code & Post all incoming job invoices
• Enter, Code & Post all incoming company invoices
• Prepare job estimates
• Schedule technician visits and service calls
• Manage preventative maintenance service calls
• Correspond with property owners
• Correspond with Vendors / Subcontractors
• Reconcile monthly vendor statements
• Manage and process weekly funds transfers(2x)
• Prepare and process weekly check runs (2x)
• Audits and verifies expenses reports
• Update and maintain vendor databases
• Order office supplies
• Order uniform needs
• Order necessary stocks supplies & tools
• Manage new and current Vendor contracts and documents
• Monitor & reconcile main company bank account
• Monitor, manage and reconcile 8 major company credit cards and accounts
• Perform yearly audits (Employment, State of MD etc..)
• Perform yearly insurance audits
• Manage year end closings
• Manage emergency on-call cell phone and dispatch 24 / 7
• Managed day-to-day office functions such as Scheduling, Financials, Bills
• Collected payments
• Managed office supplies
Accounts Payable Clerk
Total Environmental Concepts Inc-Gaithersburg, MD
January 2015 to January 2017
Environmental Construction
Processed and entered 300-500 invoices per week
Maintains account payable files
Coding invoices
Reconciles vendor statements
Prepare and process weekly check runs
Process and follow-up on rush items
Maintains account payable files
Audits and verifies expenses reports
Update and maintain vendor database
Assists in monthly closings
Performs filing and coping
Customer Service Representative
Street Authority Publishing LLC
April 2013 to July 2014
Magazine Publishing / Financial
Answer calls and respond to emails
Handle customer inquiries both telephonically and by email Research required information using available resources Manage and resolve customer complaints
Provide customers with product and service information Enter new customer information into system
Process new check/credit card orders
Update existing customer information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
document all call information according to standard operating procedures complete call logs
produce call reports
Catering Coordinator (Reports to Director of Catering) Chicken Out Catering / Chicken Out The Door Inc
April 2012 to April 2013
Food Service / Restaurant Chain
Worked as a liaison between the Catering department and 9 Stores, providing efficient operation of the Catering Department & daily catering orders.
Provide administrative support to the Director of Catering. Ensure efficient communication between all departments. Handle all Catering inquiries and ensure timely follow up on the same business day. Take small bookings repeat or new, as required. Any larger more detailed requests for bookings, proposals or negotiations are to be passed on to the Director of Catering. Prepare and send out all correspondence concerning: Function Contracts and Terms & Conditions within 24 hours of confirmation. Maintain an accurate tracking of signed Function Contracts, Terms & Conditions. Completion of change of status or revised contracts Invoices with Evaluation Forms e-mailed out after order confirmation. Update and keep an accurate daily detailed function schedule. Assists in the preparation of Sales Promotions & Mailings, Attends all Catering & Sales Promotions meetings as requested. Handle customer complaints and problems. Telemarketing to previous clients to inquire about possible future bookings. Assign & coordinate delivery drivers 24 hours before order date. All other duties as required by the Director of Catering.
Collections Supervisor
First advantage / Corelogic SafeRent-Rockville, MD February 2007 to October 2010
Financial Services
Assisting department manager with daily operations of a Collections department and 9 Collections representatives reduce the overall aging. Maintaining current and future relationships with customers and co-workers.
Overseeing department Collections of balances 60-90 days delinquent to reduce aging. Making outgoing calls for collections of balances over $300 and 90 - 120 days past due. Maintaining call records for quality assurance, monitoring incoming and outgoing calls, e-mails, faxes and correspondences. Tracking individual quota's for Collections department and all representatives. Arranging bi-monthly department meetings to reduce the aging, and promote a teamwork based environment. Process both daily & monthly scheduled credit card payments.
Collections Associate / Collections Team Leader
First Advantage Credco LLC-Rockville, MD
May 2004 to January 2007
Financial Services
Maintaining collections of revenue for revolving accounts, collecting on revenues 30 - 90 days delinquent.Overseeing Collections for accounts and customer's of which services have been rendered while maintaining current and future business relations. Making 150 or more outgoing Collections calls daily, maintaining the assigned collections portfolio daily. Receiving 75 or more incoming collections calls to minimize debt owed to the company. Corresponding via e-mail, fax and USPS mail for collections on delinquent accounts. Overseeing 6 - 8 collections Representatives daily collections calls and quota's. Monitor incoming and outgoing calls for quality assurance. Organizing monthly Team meetings to encourage team work and strategize to reduce overall aging.
Education
Upper secondary education
Skills
• Bookkeeping
• Accounts payable
• Accounting
• Customer inquiry handling
• Accounts receivable
• English
• Customer service
• Administrative experience
• Cold calling
• Property management
• Attention to detail
• Windows
• Microsoft Outlook
• Data entry
• Office Management
• Customer communication
• Journal Entries
• Financial Services
• General Ledger Accounting
• Accounts Payable
• Written communication
• Client interaction via phone calls
• Bank Reconciliation
• Account reconciliation report
• Account reconciliation
• Microsoft Excel
• Section 8
• Account Reconciliation
• Supervising experience
• Residential building construction inspection
• Accounts Receivable
• Dispatching
• Teamwork
• Record keeping
• Time management
• Data management
• Managing customer accounts
• Office record organization
• Client invoicing
• Telemarketing
• QuickBooks
• Customer issue escalation
• Collection effectiveness report
• Proposal writing
• Customer support
• Patience
• Accounting software
• Office experience
• Appointment scheduling
• Communication skills
Certifications and Licenses
Driver's License
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