Patient Access Specialist with 10+ Years Healthcare Experience
Resume:
SYRETTA ANDERSON
Temecula, CA
619-***-**** *********@*****.***
PATIENT ACCESS SPECIALIST FRONT OFFICE
OPERATIONS ELIGIBILITY & CARE COORDINATION
High-performing healthcare professional with 10+ years of progressive experience in patient access, insurance eligibility verification, referral coordination, and front office operations within specialty and community-based care settings. Recognized for improving workflow efficiency, reducing authorization delays, and strengthening patient satisfaction in high-volume environments. Strong knowledge of payer guidelines and revenue cycle impact. Prepared to contribute immediately while growing into leadership and operational support roles. STRATEGIC COMPETENCIES
Patient Access & Registration Oversight
Insurance & Program Eligibility (Commercial, Medicare, Medi-Cal) Revenue Cycle Awareness & Authorization Compliance Referral & Care Coordination
Front Office Workflow Optimization
Appointment Scheduling & No-Show Management
Financial Responsibility Communication
Practice Management & EMR/EHR Systems (NextGen Adaptable) High-Volume Patient Flow (60+ daily interactions)
Cross-Department Collaboration
Staff Support & Peer Mentorship
PROFESSIONAL EXPERIENCE
Tri-City Orthopaedic Surgery Medical Group — Oceanside, CA Patient/Client Coordinator Nov 2023 – Apr 2024
● Verified insurance eligibility and benefits across multi-payer sources, ensuring accurate coverage prior to service delivery and reducing claim risk.
● Coordinated 40–60+ daily patient interactions including registration, scheduling, referrals, and benefits inquiries.
● Processed specialty referrals for imaging, procedures, DME, and medications while ensuring CPT/ICD accuracy and documentation compliance.
● Proactively tracked authorization status and retrieved specialist reports to prevent delays in provider review and continuity of care.
● Strengthened front office efficiency through organized tracking systems and timely follow-up.
● Collaborated with providers, billing teams, and insurance carriers to resolve eligibility and authorization discrepancies.
● Served as a reliable resource for peers regarding payer requirements and referral workflows.
Aerotek Staffing Agency (Assignment: Dexcom) — San Diego, CA Billing Account Representative Nov 2017 – Jan 2019
● Verified insurance coverage and documentation requirements to support successful reimbursement.
● Educated patients on benefits, financial obligations, and authorization requirements, reducing confusion and billing disputes.
● Resolved account discrepancies and ensured accurate records prior to claims submission.
● Maintained compliance within electronic billing and practice management systems. Home Instead Senior Care — Murrieta, CA
Caregiver On-Call Supervisor Jul 2019 – Nov 2022
● Conducted intake assessments and maintained compliant documentation supporting continuity of care.
● Coordinated staffing schedules to maintain uninterrupted patient services.
● Served as primary liaison between families and care teams, resolving service issues with professionalism and urgency.
Maxim Healthcare Services — Riverside, CA
Companion Caregiver Apr 2025 – Present
● Perform intake documentation and maintain regulatory compliance.
● Deliver culturally responsive, patient-centered support while reinforcing safety and service standards.
● Provided mentorship and operational support to team members in a fast-paced service environment.
Community Volunteer Leadership — Temecula, CA
Program Coordinator / Volunteer Unit Leader Aug 2015 – Present
● Oversee participant intake, scheduling coordination, and records management.
● Train volunteers on procedures, documentation expectations, and communication standards.
● Serve as liaison between families and leadership to maintain operational consistency. EDUCATION & CERTIFICATIONS
Medical Billing Specialist Certificate — MedCerts
Medical Assistant Certificate — Pima Medical Institute Science of Communications (32 credits) — University of Phoenix LEADERSHIP READINESS HIGHLIGHTS
● Strong understanding of front-end revenue cycle impact
● Experienced in multi-payer eligibility screening
● Adaptable to NextGen and evolving practice management systems
● Typing speed 40+ WPM
● Proven ability to support team workflow and mentor peers
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