Operations Leader with 36 Years of Experience

Christopher Shell

Alexandria, VA ***** 703-***-**** ***************@*****.***

Professional Summary Accomplished Assistant General Manager with 36 years of elite experience across fine dining, high-volume casual establishments, and premium bars. Proven expert in operational logistics, staff mentorship, and the design of comprehensive training programs. Exceptional track record in guest relations, conflict resolution, and strategic financial planning to drive brand growth and repeat business. Core Competencies

• Operational Leadership: Expert in managing daily operations for high-volume units, including vendor relations and inventory audits.

• Training & Development: Specialist in designing instructional programs and coaching trainers to ensure consistent service excellence.

• Financial Acumen: Skilled in labor scheduling, expense management, sales data analysis, and P&L reporting.

• Guest Experience: Proven ability in service recovery, event coordination, and building community-centric guest loyalty.

Professional Experience

STK Steakhouse Front of House Manager Washington, DC Dec 2024 – Jan 2026

• Direct daily operations for a premier, high-volume steakhouse, ensuring seamless service and elite hospitality standards.

• Mentor and coach the training team on instructional techniques to maintain consistency in FOH delivery and menu knowledge.

• Execute localized marketing strategies and vendor partnerships to optimize stock availability and increase customer retention.

Ada’s On The River (ARP-Alexandria) Senior Manager / AGM Alexandria, VA July 2022 – Oct 2024

• Oversaw personnel management, including hiring, disciplinary action, and the development of new-hire training programs.

• Analyzed server sales data and assisted the General Manager with comprehensive financial reporting.

• Collaborated with the Events Coordinator to execute private catered events and high-capacity waterfront dining.

Chart House Alexandria, VA Oct 1990 – July 2022 Restaurant Manager / Floor Supervisor (2000–2022) Certified Training Manager (1990–2000)

• Maintained a distinguished 31-year tenure, progressing through leadership roles to oversee all dining room operations.

• Designed and implemented brand-wide training programs and staff schedules optimized for volume and labor targets.

• Partnered with the banquet coordinator and rewards program manager to drive private event sales and guest loyalty.

Foggy Bottom Cafe @ The River Inn Assistant Manager Washington, DC Nov 1988 – April 1989

• Assisted in operational management and the initial development of FOH training systems for new personnel.

Mrs. Simpson’s Dining Room Manager Washington, DC Sept 1986 – Nov 1988

• Supervised daily staff operations and led onboarding for new team members in a professional dining environment.

Certifications & Skills

• Certifications: ServSafe Food Protection Manager (Exp. 2028), Food Safety Certification.

• Technical Skills: POS Systems, Cycle Counting, Expense Management, Spirits/ Wine Sales Excellence.

• Languages: English, Spanish.

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