Administrative & Compliance Specialist-Office Operations Lead

JOEL O. NALDA

ADMINISTRATIVE & COMPLIANCE SPECIALIST

****.*****.**@*****.***

Mobile no. +639*********

PROFESSIONAL PROFILE

Results-driven Administrative Lead with over 15 years of experience in office administration, procurement coordination, compliance, and vendor management across multinational organizations. Proven expertise in office operations, business permits and insurance renewals, purchasing policy implementation, supplier negotiations, contract management, and team supervision. Highly skilled in streamlining administrative systems, improving cost efficiency, and ensuring regulatory compliance. Adept at managing multiple priorities, leading administrative teams, and supporting business growth in fast-paced environments.

WORK EXPERIENCE

Administrative & Operations Specialist

CRYOPDP Jan 2024 - Present

● Designed and implemented a comprehensive Track and Trace Invoice System for both Accounts Receivable and Payable, significantly improving payment efficiency, financial transparency, and operational workflows across the Belgium, Turkey, Poland, and Japan offices.

● Led and optimized end-to-end logistics operations for the Turkey and Poland offices, ensuring efficient coordination, timely shipment processing, and seamless cross-border communication to support business continuity and international compliance.

● Managed and maintained financial records, supplier catalogs, and compliance documentation using Xero, ensuring accuracy and regulatory adherence.

● Led onboarding and induction programs, ensuring seamless integration of new hires and strict compliance with safety regulations.

● Oversaw supplier invoice processing, purchase order reconciliation, and cost management, optimizing financial operations.

● Spearheaded the digitization of record-keeping systems, improving documentation accuracy and streamlining workflows.

● Monitored key performance indicators (KPIs) and prepared monthly operational reports, providing leadership with actionable insights for continuous improvement. Business Support Officer / Administrative & Procurement Officer Air Liquide Phils. Inc.Feb 2022 - Jan 2024

● Oversaw end-to-end administrative operations, including office management, scheduling, document control, and coordination of day-to-day business support activities.

● Managed business permits application and renewals, compliance documentation, and supported company insurance and regulatory requirements, ensuring audit readiness and timely submissions.

● Planned, implemented, and continuously improved administrative procedures and internal controls, streamlining workflows related to permits, contracts, telecom services, and vendor management.

● Led two (2) major administrative projects at the corporate level in collaboration with the Board of Directors, with a strong focus on cost efficiency, operational optimization, and long-term sustainability.

● Coordinated administrative staff, service providers, and internal stakeholders to ensure smooth execution of projects and alignment with corporate objectives.

● Established and enforced procurement and purchasing processes, supporting vendor selection based on cost, quality, service reliability, and capacity.

● Managed procurement of office supplies, equipment, and services while maintaining strict cost controls and budget alignment.

● Liaised with vendors and service providers to negotiate terms, ensure timely delivery, and achieve cost-effective purchasing outcomes.

● Maintained accurate purchasing records, supplier files, and inventory tracking using Oracle, Coupa, and Aceva systems.

● Supported special projects and cross-functional initiatives, providing administrative leadership, documentation control, and resource coordination.

Learning & Development Officer (Administrative Services) Land Transportation Office · Jan 2020 - Feb 2022

● Led the planning and execution of corporate training programs, ensuring seamless coordination, timely documentation within the Technical Working Group (TWG), and on-time delivery aligned with organizational goals.

● Developed strategic partnerships with external speakers and training providers to curate specialized programs that support employees' career growth and professional development.

● Designed and optimized training curricula by evaluating existing programs, implementing tailored learning solutions, and introducing innovative instructional strategies to enhance workforce skills.

● Researched, recommended, and implemented modern learning tools and platforms to provide employees with access to the latest training materials, technology, and best practices.

● Collaborated with senior leadership and department heads to conduct training needs assessments, track training effectiveness through data-driven analysis, and align learning initiatives with business objectives. Operations Support Officer

Asian Development Bank (ADB)Nov 2016 - Oct 2019

● Provides high-level administrative support to the Private Sector and Operations Department, assisting the Division Unit and three International Staff to ensure seamless workflow and timely completion of reports.

● Manages correspondence and document preparation with accuracy, ensuring timely distribution, proper filing, and compliance with organizational frameworks for easy retrieval.

● Oversees reception and communication services by handling mail, screening calls, managing inquiries, and directing matters to the appropriate staff to maintain operational efficiency.

● Coordinates and maintains supervisors' schedules, including diaries, appointments, meetings, travel arrangements, and accommodations, while ensuring adherence to ADB’s policies and procedures.

● Served as temporary Executive Assistant to the Director General, demonstrating adaptability, leadership, and efficiency in supporting high-level executives.

● Monitors calendars, updates project timelines, and drafts high-quality reports, memos, and correspondence while providing administrative support to International Staff in the absence of the Executive Assistant. Administrative Officer (HR & Operations Support)

Home Development Mutual Fund June 2015 - Nov 2016

● Streamlined recruitment processes, managed requisitions, and ensured compliance with hiring standards to efficiently handle applications for both temporary and regular vacancies.

● Oversaw applicant evaluations, position requirements, and timely hiring fulfillment, supporting workforce planning and organizational staffing needs.

● Acted as the primary Liaison Officer for the Civil Service Commission (CSC), ensuring accurate submission and approval of appointment papers in compliance with regulations.

● Supervised project assignments within the division, delegating tasks effectively and optimizing workforce efficiency to meet departmental objectives.

● Developed and implemented data-driven health and wellness strategies, leveraging healthcare claims and risk assessments to drive company-wide health initiatives.

● Led targeted wellness programs, including screenings, risk assessments, and corporate fitness challenges, while evaluating program effectiveness to align with organizational goals. Customer Service & Operations Supervisor

Waters Philippines Feb 2015 - Jun 2015

● Led and supervised staff and contractor employees, ensuring efficient order execution, timely delivery of goods, and optimized operational workflow.

● Monitored team performance by analyzing sales data, attendance, accuracy, and client feedback to enhance productivity and customer satisfaction.

● Developed and implemented training programs to improve customer service, financial reporting accuracy, and overall operational efficiency.

● Managed client concerns, oversaw sales and delivery operations, and provided senior management with key performance insights to maintain service excellence. Senior Accounts Receivable & Payable Specialist

Emerson Electric Asia Ltd. ROHQ Aug 2008 - Oct 2014

● Led vendor invoice processing with 100% accuracy using Oracle and ACEVA, ensuring timely payments and minimizing discrepancies.

● Strengthened financial accuracy and compliance by implementing strict validation processes to match invoices with Purchase Orders.

● Resolved complex vendor inquiries and account discrepancies, fostering strong supplier relationships and seamless financial operations.

● Exceeded monthly collection targets in Australia and New Zealand through proactive outbound and inbound efforts, improving cash flow.

● Supervised, mentored, and trained a team in collections and customer service, enhancing recovery rates, dispute resolution, and payment efficiency.

Administrative Officer (Finance & Asset Management) Philippine Deposit Insurance Corporation Feb 2005 - Aug 2008

● Developed and maintained a centralized database of all acquired banks, improving data accessibility, financial tracking, and documentation control for streamlined operations.

● Supervised the processing and monitoring of loan assets and consumer expenses, ensuring accuracy, compliance, and timely reporting to optimize financial performance.

● Provided executive-level support to the Department Manager and Vice President, overseeing loan receivables, collections, and administrative coordination to enhance efficiency and cash flow management. Customer Service Representative / Workforce Officer Advanced Contact Solutions Inc. May 2003 - Feb 2005

● Managed and optimized shift schedules for Customer Service Representatives, ensuring efficient manpower deployment, seamless operations, and uninterrupted service coverage to enhance customer experience.

● Monitored, analyzed, and enforced adherence to key performance metrics such as Service Level %, Answer Rate, and Average Handling Time (AHT), ensuring consistent achievement of daily performance targets.

● Implemented data-driven workforce strategies, aligning staffing needs with call volume trends and operational demands to maximize efficiency, productivity, and service quality. Customer Service Representative Associate

Expercs Direct Communication Jan 2003 - Mar 2003

● Successfully managed high call volumes while optimizing Average Handling Time (AHT), Service Level %, and Answer Rate, implementing effective sales techniques, coaching staff on customer service and telemarketing strategies, and consistently exceeding performance targets to drive customer satisfaction and revenue growth.

Junior Account Officer

Maritime Enquirer Jul 2001 - Dec 2002

● Successfully developed and retained key corporate accounts across the maritime, shipping, restaurant, and hotel industries, achieving a 100% success rate in client acquisition, long-term partnerships, and revenue growth.

● Led data-driven sales strategies and market analysis, consistently meeting and exceeding sales quotas by delivering tailored solutions that engaged high-value corporate clients.

● Spearheaded impactful marketing and advertising campaigns, including premium magazine placements, maximizing brand visibility, industry influence, and business expansion in competitive markets. PROFESSIONAL SKILLS

● Operations Management

● Strategic Leadership

● Financial Oversight & Compliance

● Process Improvement & Innovation

● Stakeholder & Client Relations

● Technical Skills (Microsoft Word, Excel, Powerpoint), Canva SEMINARS & TRAINING

● Leadership and People Management Training

● Project Management and Process Improvement

● Financial and Compliance Management Seminar

● Customer Service and Client Relations Training

● Public Service, Ethics and Accountability Seminar EDUCATION

● University of the East A.B. Communication Arts April 2001

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