Remote Pharmacy & Customer Service Specialist
Resume:
LaQuita Carter
Customer Service & Call Center Specialist
Licensed Pharmacy Technician Remote Workforce Experienced 11801 Chattsworth Rd.
Midland, GA 31820
************@*****.***
EXPERIENCE
Prime Therapeutics, Remote —Clinical Pharmacy Tech July 2023 - January 2024
Evaluated and authorized approval of prior authorization pharmacy requests from prescribers received by telephone and/or facsimile using client clinical criteria.
Teleperformance, Remote — Customer Support
Feb 2026 - Present
Provided inbound customer support assisting users with tax software navigation, account access, and product troubleshooting. Guided customers through tax-filing workflows while maintaining accuracy, confidentiality, and strong customer satisfaction standards in a high-volume remote call center environment.
Omni Interactions, Remote — CustomerSupport
Tier2/SME
Dec 2021 - May 2023
Provided advanced technical and product support for QuickBooks small business customers, resolving complex account and software issues escalated from frontline agents. Served as a subject matter expert by guiding agents on troubleshooting workflows, policy compliance, and best practices while maintaining quality and customer experience standards. EDUCATION
Savannah State University, Savannah, GA — B.S.
Biology
Aug 1995 - Dec 2000
Relevant Coursework: Human Biology, Pharmacology, Anatomy & Physiology, Microbiology
Fort Valley State University, Fort Valley, GA
Graduate level coursework in Public Health
SKILLS
● High-Volume Call Center
Operations
● Outbound & Inbound Calling
● Customer Retention &
Engagement
● Patient / Member Outreach
● Medication Adherence Support
● HIPAA Compliance
● Remote Work Experience
● CRM & Multi-System
Navigation
● Documentation Accuracy
● Conflict Resolution &
De-escalation
● Insurance & Benefits Support
● Time Management &
Productivity Metrics
Professional Summary
Customer service and call center professional
with over 4 years of experience delivering
high-volume phone support in remote and
fast-paced environments, combined with 6
months of pharmacy technician experience
supporting pharmacy benefit operations at
Prime Therapeutics. Skilled in outbound
member outreach, enrollment support, problem
resolution, and accurate documentation while
maintaining HIPAA compliance. Proven ability
to meet productivity and quality metrics,
manage large call volumes, and provide
patient-focused service across multiple systems
in a structured work-from-home setting.
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