Senior Technical Program Manager with 25+ Years Leadership

DARRUS K. MYLES, SR.

Senior Technical Program Manager

***** *** ***, ********, ** 98087

678-***-**** ********@*********.***

LinkedIn: linkedin.com/in/darrus-myles-sr-a1b4871

PROFESSIONAL SUMMARY

Senior Technical Program Manager with 25+ years delivering enterprise-scale infrastructure, network, and platform programs across cloud, financial services, public sector, and transportation industries. Proven track record managing $100M+ budgets, leading global teams, and delivering critical infrastructure from construction through production operations.

Deep expertise spanning datacenter operations, network engineering, enterprise security, cloud migrations, and M&A integrations. Recognized for stabilizing complex initiatives, aligning cross-functional teams, and executing under regulatory and operational constraints. Combines hands-on technical fluency with executive- level program ownership.

CORE COMPETENCIES

• Enterprise Technical Program Management

• Infrastructure & Datacenter Modernization

• Cloud Platform Enablement (AWS, Azure)

• Security & Compliance Programs

• M&A Integration & Large-Scale Migrations

• Vendor, SOW & Financial Management

($100M+ budgets)

• Cross-Functional & Global Team Leadership

• Risk, Dependency & Change Management

PROFESSIONAL EXPERIENCE

Innovation & Intellectual Property

Guardian Site Sentry System (Patent-Pending) Sept 2025 – Jan 2026

• Authored and filed provisional patent for autonomous AI-driven surveillance system designed for rapid-deployment infrastructure protection against vandalism, graffiti, and unauthorized access

• Engineered system architecture enabling independent operation without external power infrastructure, centralized management, or connection to other units, with coverage capacity up to 500-foot radius

( 18 acres)

• Defined operational workflows and produced comprehensive technical documentation for smart city, public sector, and critical infrastructure deployment scenarios Amazon Web Services (via Experis)

Network Technical Program Manager – MLZ/ALZ/Local Zones Oct 2024 – May 2025

• Owned end-to-end delivery of network infrastructure programs across AWS Availability Zones, Machine Learning Zones, and Local Zones supporting high-performance and latency-sensitive workloads

• Led planning and execution of fiber, rack, power, and redundancy builds across parallel datacenter programs, delivering infrastructure readiness aligned to launch milestones

• Coordinated 6+ cross-functional teams across network engineering, datacenter operations, capacity planning, and external vendors to unblock critical path dependencies

• Oversaw $100M+ budgets, aligning datacenter build financials with business objectives and reporting directly to executive stakeholders

• Championed process optimization by designing SOP-driven deployment schedules and creating onboarding processes adopted by multiple teams

• Identified and mitigated cross-zone risks impacting availability, scalability, and service readiness, preventing launch delays and downstream operational impact Amazon CIS Infrastructure / EOS – Americas Region

Technical Program Manager – Corporate Infrastructure Services Aug 2023 – May 2024

• Responsible for end-to-end delivery of network infrastructure changes and upgrades across Amazon Offices and Data Centers

• Collaborated with regional GREF PMs and CIS resources to coordinate removal of MDF/IDF Infrastructure, Security Devices, and local office equipment

• Conducted site evaluations and coordinated custom networking rack buildouts for Amazon Warehouse, Offices, and Data Center locations across North America

• Managed schedules in conjunction with Construction, Low Voltage, Wiring, Circuit Ready, and Security Contractor teams

• Directed decommissioning of MDF and IDF sites, overseeing removal of custom infrastructure builds via 3rd party vendors throughout the US

• Led specialized Asset Management project researching and documenting location of global IT inventory, identifying and tracking over $6M worth of reusable equipment Computershare LTD (CPU) – Global Project Management Office Sr. IT Program Manager – Infrastructure Team (M&A Integration) Oct 2021 – Aug 2023 Wells Fargo Corporate Trust Division Integration (Project HOTH):

• Led migration of 2,600+ users and 6,800+ applications from Wells Fargo to Computershare infrastructure with zero major disruptions

• Developed and managed integrated schedules, tracking CAPEX/OPEX spending, and aligning migration timelines across global teams

• Standardized VDI deployments using Microsoft Office 365, Citrix, Zscaler, and Chromebook solutions; collaborated with Dell and Wells Fargo tech teams on hardware certification

• Modernized and unified 4 dissimilar Contact Centers: performed IVR mapping, stakeholder needs analysis, and led new solution implementation

• Overhauled Document Custody workflows and enabled remote UAT for secure Wi-Fi scanning/printing functions

Cloud & Infrastructure Transformation:

• Assessed migration applications and infrastructure, eliminating 30% redundant systems and clarifying modernization priorities

• Migrated apps, databases, and infrastructure to IaaS/PaaS, boosting scalability and enhancing security

• Implemented testing, monitoring, and governance, maintaining 99.99% uptime and cutting incident response times by 35%

HCI Nutanix Refresh & Decommissioning:

• Replaced End-of-Life rack nodes across UK, Germany, and Italy datacenters, improving rack efficiency by 25%, cutting power consumption by 18%, and boosting performance by 30%

• Led global cutovers across multiple time zones with zero unplanned downtime

• Tracked CAPEX/OPEX throughout project lifecycle, achieving 15% reduction in operating expenses City of Seattle – IT Department

Senior IT Program Manager / Technical Consultant Apr 2019 – Aug 2021 Unified Communications (UC) Program:

• Directed multimillion-dollar initiative to unify all city communication systems across 63 locations including Contact Centers, Conference Rooms, and CRM Systems

• Increased UC system migration capacity from 50 to 300+ user migrations per week through process optimization

• Utilized GIS and Power BI to create dashboards, efficiency maps, and organizational resource plans City-Wide Contact Centers:

• Defined business and technical requirements for RFP and Contact Center components, ensuring alignment with city-wide service delivery goals

• Collaborated with vendor teams to map existing CRM and IVR workflows, improving efficiency and reducing call handling errors by estimated 15-35%

• Developed Strategic Roadmap and custom Issue/Risk tracking tools, reducing average issue resolution time by 20%

Additional Programs:

• Seattle Public Utility (SPU): XC2 Upgrade eliminating manual data entry from backflow inspection system

• Seattle City Light (SCL): NERC TCA Laptop Project building compliance laptops for power substations

• Seattle Parks & Recreation: PeopleCounter device deployment across 50+ park locations Ernst & Young (Alpharetta, GA)

Sr. IT Project Manager – Financial Services Delivery, Tax Division Jan 2017 – Jul 2017

• Led SAFe Agile development cycles for EY's Personal Finance Website, driving upgrades and defect remediation

• Managed HEAT Database Maintenance (FY17), optimizing queries and implementing code fixes

• Administered regular and emergency code releases for EY.com, ensuring security and performance compliance

• Managed bi-annual Bank of America penetration testing and coordinated remediation, meeting 98% SLA in repeat findings

• Spearheaded Stage 1 migration of EY.com to Azure, including redesign of front-end/back-end components

AT&T Digital Experience Technology Services (Atlanta, GA) Sr. IT Program Manager / Business Initiative Manager / Agile Product POD Lead Apr 2014 – Sept 2016

• Functioned as Product Manager for GigaPower and U-verse Wireline product lines during AT&T/DirecTV merger

• Delivered national broadband rollouts impacting 200+ retail locations annually

• Owned Digital Marketing initiatives for Home Solutions product line

• Leveraged monthly customer KPIs, SLA metrics, and consumer sentiment data to prioritize features, improving online conversions by 25%

• Led development of Credit Risk System Manager (CRSM) Phase I application, unifying credit engine across all AT&T products

Macy's Systems & Technology (Johns Creek, GA)

eCOM Infrastructure Program Manager Sept 2008 – Nov 2013

• Directed Enterprise-Scale infrastructure and application modernization for Macy's and Bloomingdale's eCommerce platforms

• Led technical infrastructure consolidation during post-merger, including datacenter upgrades, replacements, and decommissions

• Completed optimization and re-alignment of 16+ Dev, Pre-Prod, and Production Virtual Environments

• Promoted to Sr. Program Manager of STARS Content Management Program, managing Infrastructure, App Dev, QA, Delivery, and Stakeholder Communications

• Analyzed OS upgrade KPIs and created optimized solution, shortening upgrade time by 40% and reducing completion from 10 months to 3 months

EARLIER CAREER HIGHLIGHTS

SunTrust Bank – Technical Program Manager (1998-2006) Led nationwide PC replacement and mortgage branch integration programs involving 50,000+ systems Bank of America (CSI Contract) – Sr. Technology Officer/Project Manager (2001-2007) Managed enterprise application deployments, server migrations, and Active Directory implementations Delta Airlines – IT Project Technical Manager (2005) Led airport infrastructure upgrades with zero flight operation disruptions, coordinating FAA/TSA compliance

IT Leadership Roles (1987-2001)

Director of IT, IT Manager, Network Engineer across manufacturing, financial services, and technology sectors

EDUCATION & CERTIFICATIONS

Tuskegee University – Computer Science (3 years completed) Professional Training:

• Primavera Project Management

• ITIL v3.0 Training

• Rally Agile Training

• SDLC and Enterprise Delivery Frameworks

• OKTA Pro Certification Training

• On-Premise to Cloud Infrastructure Migrations

TECHNICAL PROFICIENCIES

Methodologies & Frameworks: Waterfall, Agile (Scrum/Kanban/SAFe), SDLC, ITIL v3.0, PMI Principles, SOX Standards

Project Management Tools: Amazon Workfront, QUIP, JIRA, Confluence, MS Project, SharePoint, Primavera, Clarity, ServiceNow, Power BI

Cloud & Infrastructure: AWS (MLZ/ALZ deployments), Azure, Datacenter Build/Refresh, VMware ESXi, Hyper-V

Networking: Cisco Switches/Routers, F5 Load Balancers, Checkpoint Firewall, VPN, Wireless Infrastructure

Identity & Security: OKTA, IAM, LDAP, Active Directory, SAML 2.0, OAuth, FedRAMP, HIPAA Compliance

Systems: Windows Server (2003-2016), Linux, AIX, Exchange, MS Office O365 Enterprise Platforms: IBM P5-P7, HP/Dell Servers, EMC, 3PAR, SAN/NAS Storage INDUSTRY EXPERIENCE

Cloud Migration & Planning Digital TV Entertainment Product/Marketing Mergers & Acquisitions Pharmaceutical Financial/Banking Telecom/Cellular Airline Vehicle Manufacturing eCommerce/Retail References available upon request

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