Administrative & Operations Specialist with 25+ Years Experience

Teresa L. Brown

Phone: 862-***-**** Email: **********@*****.***

Professional Summary

Highly experienced Executive and Administrative Assistant and Office Management Professional with over 25 years of proven success supporting executive leadership, streamlining operations, and managing HR and financial systems. Known for exceptional organizational skills, team leadership, vendor coordination, and multitasking in fast-paced environments. Cleared for NC CAN and NCHHS Tier 2 background screening.

Professional Experience

Cushman & Wakefield Services, Greensboro, NC Aug 2022 – March 2025 Administrative Assistant, HR Assistant, Office Manager

● Lead all facets of office operations, including procurement, invoicing, COI processing, vendor onboarding, and budget reporting.

● Provide HR support for new hire onboarding, background screenings (state & federal), and PTO tracking.

● Coordinate and schedule state inspections, site visits, and technician PM schedules.

● Manage customer invoicing, work order tracking, equipment inventory, and monthly reporting.

● Maintain office equipment and supply inventory; facilitate uniform distribution annually

● Oversaw AP/AR operations, including invoice processing, payment reconciliation, and vendor/client account management.

● Oversaw billing, payroll, and invoicing functions, ensuring accuracy, timeliness, and compliance with organizational policies and labor regulations through SAP utilization.

● Assisted in sexual misconduct and workplace investigations, including conducting intake interviews and collecting written statements from complainants, respondents, and witnesses in accordance with legal protocols

● Administered and coordinated Performance Improvement Plans (PIP), including documentation and supporting leadership through corrective action processes.

● Prepared and submitted workers’ compensation claims related to workplace injuries and safety violations, ensuring timely reporting and compliance with regulatory requirements.

● Supported employee separations (resignations and terminations) by preparing documentation, coordinating exit procedures, and maintaining compliance with internal policies.

● Maintained and managed confidential personnel files, ensuring the secure handling, protection, and integrity of sensitive employee records and personal identifiable information. Itron, Inc. (formerly Comverge, Inc.), Florham Park, NJ January 2008 - April 2022 Field Marketing Coordinator & Executive Assistant

● Executive Assistant to VP of Marketing, VP of Operations, and VP of Engineering.

● Field operations by managing executive calendars, travel, invoicing, and customer billing.

● Streamlined requisition and PO processing; liaised with property managers for equipment installations.

● Directed field technician dispatching, inventory tracking, and compliance documentation.

● Oversaw expense reporting, fleet tracking, and logistics for remote office setups. Executive Assistant-Marketing Coordinator

● Served as primary administrative liaison for marketing leadership, managed vendor communications, mail logistics, and USPS permit processes.

● Supported budgeting efforts for marketing programs and handled detailed data reports and spreadsheets.

● Coordinated events, meetings, and office functions with a focus on detail and timeliness. Executive Administrative Assistant, Office Manager

● Oversaw daily office operations, procurement, travel logistics, and employee PTO tracking.

● Provided direct executive support to the VP of Marketing.

● Managed customer account documentation, tradeshow logistics, and internal events.

● Ensured timely handling of AR/AP processes and maintained accurate expense reports. Skills and Core Competencies

● Office & Operations Management, Vendor & Contract Administration

● HR & Onboarding Support, Budgeting & Expense Control

● Executive Support & Scheduling

● Procurement & Invoice Processing, Accounts Payable/Accounts Receivable (familiar with SAP software)

● Team Coordination & Communications

● State Compliance & Background Checks

● Software Proficiency: MS Office, Oracle, Workday, Yardi, Kronos, Smartsheet, Famis360, NCID, Adobe Pro Education

Wilfred Academy of Beauty, Newark, NJ 1990

Certificate of Completion

Orange High School, Orange, NJ Sept 1985 - June 1989

● High School Diploma

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