Motivated, Hands-on Customer Service Enthusiast

**/**** - **/**** ***** pickers and packers are responsible for sele

Amazon Fullfillment, San Antonio, TX

Order pickers and packers are responsible for selecting, inspecting, and packing items from warehouse inventor y to ensure accurate and timely order fulfillment. 07/2024 - 08/2025 Sitter/ Monitor

Quality Response Medical Staffing, Schertz, TX

A Child Custody & Visitation Monitor supervises visits between a child and their non- custodial parent, ensuring a safe, neutral environment and documenting interactions to report back to the court or relevant agencies. Key responsibilities include observing and documenting interactions, intervening if a child is unsafe, de- escalating conflicts, maintaining confidentiality, and preparing detailed reports for court-related purposes

12/2021 - 03/2024 Customer Service Representative (CSR) Ashton Carter, San Antonio, TX

Making outbound calls and receiving inbound calls for 3M. To retrieve Medical equipment back from the patient. And contacting the Dr office for an updated contact info and Alternate ph.#. Scheduling UPS pickups for the equipment. And emailing Wound Care Clinics and Reps in the field for assistance of getting updated contact info on the patient.

11/2019 - 03/2020 Customer Service Representative (Customer Service Insight Global Temp/ QTC Medical, San Antonio, TX

Customer service representatives interact with customers to handle complaints, and answer questions. And scheduling and rescheduling appointments for Dr., Dental and scheduling wellness checks for Veterans. Also assisting with transportation 06/2018 - 11/2019 CSR

Hire Dynamics/ Massachusetts Electric, SAN ANTONIO, TX Taking incoming coming call for Mass Electric. Setting up new acct and disconnecting svc and making payment plans and taking payments 04/2017 - 05/2018 Customer Service Rep

TXTAG, SAN ANTONIO, TX

Taking incoming calls for TX TAG, receiving payments, giving acct balances, JANET CLARK

SAN ANTONIO, TX

Phone: 210-***-****

Alt Phone: 210-***-****

Email: *************@*****.***

Objective

A Customer Service Represenative, or Customer Help Represenative is responsible with engaging with customes on the behalf of their company. Their duties include answering phone calls and emails from customers to answer their questions. I have been doing this for several years on and off. Ability Summary

Experience in interacting with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints. Employment History

assisting on how to go on the website to make payment arrangements; and giving phone number to the other toll companies

11/2016 - 04/2017 Customer Service Representative

Xerox, SAN ANTONIO, TX

Taking incoming calls for the project Sams Club, checking the status of orders, sending return labels, membership status, resetting emails and passwords 08/2015 - 01/2016 Home Health Aide

Family Hope and Health, SAN ANTONIO, TX

Assist elderly clients at their place of residence. Prepare and serve meals. Perform light housekeeping duties; sweep, mop, dust, and wash. Make sure they are in a safe environment. Assist the client with personal hygiene; bathing, dressing, grooming, hair and skin care.

02/2015 - 07/2015 Mental Health Worker

Clarity Child Guidance Center, SAN ANTONIO, TX

Monitored behaviors of children between the ages of 4 years to 17 years old. Documented their food intake and assisted with bathing and grooming. Prepared to intervene in altercations if needed. Redirect bad behavior. Reported all incidents to the nurses on duty.

07/2014 - 01/2015 Customer Service Representative

West Telemarkinting, UNIVERSAL CITY, TX

Answered incoming calls for a project called Frontier. Sold phone, internet, and cable services. Assisted callers with light technical issues by troubleshooting problems with the customer and prepared trouble tickets if the issue could not be resolved over the phone. Accepted payments for services and documented all pertinent information. Nursing Assistant

1 Year at College or a Technical or Vocational School American Careers Vocational, San Antonio, TX

High School Diploma

East Central, San Antonio, None Selected

Available to start work immediately .

References Available on Request

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