Remote Work Seeker Resume

Sean Boesch

+1-970-***-**** **********@*****.*** Alger, MI 48610

SUMMARY

Customer service professional experienced in fast paced environments that demand strong organizational, interpersonal, and creative skills. I am trustworthy, ethical, and committed to superior customer service and employee relations. Confident and poised in interactions with individuals at all management and employee levels. Detail-oriented and resourceful. Authorized to work in the US for any employer Dedicated Administrative assistant / "Go-to" guy, with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. SKILLS

Inventory systems

Back office operations

Microsoft

Records management systems

Technologically savvy

Data entry documentation

Database organization

Merchandising

Database entry

Self-starter

Dedicated team player

School records organization

Office equipment maintenance

Customer relations

Conflict mediation

Phone call answering

Data entry

Administrative operations

Multi-line phone systems

Proofreading

File and data retrieval systems

Strong problem solver

Schedule management

Organization and efficiency

Social media management

Training and development

EXPERIENCE

Administrative Assistant & Pearson Vue Admin, IntelliTec College, March 2015-September 2021 Grand Junction, CO

All admin duties including data entry, multi-line phone, All basic office duties, Student direction, Pearson Vue test lead administrator & Test proctor. Directed customer communication to appropriate department personnel. Conducted research using various media sources to obtain relevant data for staff requirements.

Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence. Organized and maintained filing and document management systems by coordinating, archiving and purging files.

Logistics Manager, Argo Adventure, May 2013-February 2015 Burke, SD

Supervised daily management of logistics and transportation activities, eliminating waste. Identified and resolved shipping and packaging errors. Utilized ordering, tracking and billing systems and associated processes. Managed day-to-day shipping and receiving, typically overseeing more than 50 packages in 24-hour period.

Logged, processed and followed up on merchandise authorization shipments in databases. Updated customers and interdepartmental employees on critical shipments upon request. Customer Service/Receivables Manager, AT&T, Startek, December 2009-May 2013 Grand Junction, CO

Collected customer payments, handled exchanges and issued appropriate refunds. Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.

Sales Representative, Buena Vista Home Entertainment, May 2003-August 2009 Grand Junction, CO

Monitored customer order process and addressed customer issues. Created and implemented store displays, promoting sales and growth. Reorganized routes and schedules in territory to maximize efficiency. Developed key customer relationships to increase sales. Highlighted target products with eye-catching signs, displays and shelf positions. General Manager, Colorado Jaava, November 2002-March 2005 Grand Junction, CO

Recruited and hired talented team members.

Delivered exceptional client experiences through hands-on leadership of associates and managers.

Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.

Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

Furniture Manager, Office Depot, May 2001-January 2003 Grand Junction, CO

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Demonstrated excellent communication skills in resolving product and consumer complaints. Oversaw efficient receiving and inventory management to keep stock within optimal levels. Planned and implemented layout enhancements to promote efficiency and maximize space utilization.

Assistant Manager, American Eagle Outfitters, November 2000-May 2001 Denver, CO

Delegated daily tasks to team members to optimize group productivity. Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Enforced company policies and procedures to strengthen operational standards across departments.

Organized schedules, workflows and shift coverage to meet expected business demands. Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.

Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel. EDUCATION AND TRAINING

Certificate of completion in Graphic Arts

Mesa State College / Grand Junction High School, Grand Junction CO August 1989 All Required, Grand Junction High School, Grand Junction CO May 1988 CERTIFICATIONS

Certified Pearson Vue testing systems Admin. and Proctor.

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