Experienced Customer Service Specialist with 11 Years Experience
Resume:
Christopher A. Stevens
*** ********** *** *** ** Newark, NJ 07112
Email: **************@*****.***
Experienced Customer Service Representative with 11 years’ experience in a fast-paced environment seeking an opportunity in a team-oriented company. Proficient at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction.
03/2022- 06/2025
Customer Service Rep Mobility and Sales Service, AT&T
Assisted an average of 50 customers per shift in a fast-paced, call center environment
Used the company’s Point of Sale system to accept customer payments
Provided thorough support and problem resolution for customers
Research and find a way to grow the business with offering new lines and services
Offer Technical Support for apps, devices and software
Assisted with filing insurance claims and activating device
07/2019-12/2021
Customer Service Representative, Alorica
Assisted an average of 50 customers per shift in a fast-paced, call center environment
Used the company’s Point of Sale system to accept customer payments
Provided thorough support and problem resolution for customers
06/2015-04/2018
Customer Service REPRESENTATIVE-Conduit global
Assisted an average of 50 customers per shift in a fast-paced, call center environment
Used the company’s Point of Sale system to accept customer payments
Provided thorough support and problem resolution for customers
Skills
Proficient in all Microsoft Word Applications (including Word, PowerPoint, and Excel)
Proficient on computers that use both Windows and Macintosh operating systems
Customer Service
Public Speaking
Proficient in office skills (i.e. filing, typing, answering phones, etc.)
Advanced Technical support for all wireless Devices
Able to type 25 words per minute
Knowledge on IOS and Windows and Android devices
Education
Date 09/2001 to 06/2005
Malcolm X Shabazz High School Newark, NJ 07108
High School Diploma G.P.A 3.5
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