IT Support & Release Management Specialist
Resume:
Christopher Madison
Manhasset, NY
516-***-**** *****.*******@*******.*** linkedin.com/in/madisonchris
PROFESSIONAL SUMMARY
Accomplished IT professional with expertise in software integration, deployment, and release management. Proven ability to collaborate cross-functionally with development, QA, DevOps, and integration teams to rapidly identify and resolve issues, ensuring timely delivery of new features, patches, and enhancements with minimal operational impact. Highly skilled in managing the full software development lifecycle,, including release planning, change management, version control, rollback/back-out procedures, and post-deployment validation, delivering stable, reliable, and scalable production releases.
PROFESSIONAL EXPERIENCE
MICRO CENTER, Westbury, NY
Service Technician 2024 – 12/2025
Performed rapid diagnostics and repair of hardware and software issues in high-volume support environments.
Delivered consistent technical support and customer service to both non-technical end users and advanced users.
Executed Windows operating system installations, reinstallation, recovery, and troubleshooting to resolve system instability and performance issues.
Utilized advanced hardware diagnostic tools to identify and resolve component-level and system board failures.
Conducted hardware replacements on laptops and desktops from major OEMs, including HP, Dell, Lenovo, and others.
COX AUTOMOTIVE / DEALERTRACK,New Hyde Park, NY 2008–August 2023
Deployment Specialist/Release Management (2012 – 2023)
Conducted daily QA and operational health checks to ensure high availability and uptime across a 1,000+ server enterprise environment supporting mission-critical platforms.
Supported system changes/releases directly impacting thousands of automotive dealerships and financial lenders across North America, ensuring platform stability for high-volume, customer-facing/ transaction-driven systems.
Maintained optimal server performance through load balancer configuration and monitoring, ensuring scalability, fault tolerance, and continuous availability.
Participated in Change Advisory Board (CAB) meetings, providing pre- and post-release analysis to reduce incidents and ensure successful, compliant production releases.
Managed source code using TFS & GitHub, enabling transparent version control, auditability, and faster development cycles.
Built and maintained Jenkins deployment packages for QA, UAT, Production, and Disaster Recovery (DR) environments, standardizing release processes and improving system reliability.
Performed application deployments using a mix of automated CI/CD pipelines and controlled manual methods to support complex production environments.
Monitored and maintained VMware virtual infrastructure, supporting large-scale enterprise workloads.
Executed database operations—including inserts, updates, and deletions—across QA and UAT environments to ensure data integrity and testing accuracy.
Collaborated closely with developers and cross-functional teams to identify, diagnose, and resolve application, infrastructure, and environment issues.
Designed, developed, and optimized Jenkins CI/CD pipelines, improving deployment speed, consistency, and release quality while reducing production risk.
Christopher Madison *****.*******@*******.*** Page 2
PROFESSIONAL EXPERIENCE (CONTINUED)
COX AUTOMOTIVE / DEALERTRACK,New Hyde Park, NY
Production Support Engineer (NOC) - Level 1 (2008– 2012)
Monitored hardware and software in production environments to detect incidents, performance issues & service disruptions.
Provided Level 1 tech support to internal teams and external partners, reducing downtime and ensuring service availability.
Collaborated with enterprise operations and engineering teams to review system alerts, incident notifications, and operational issues.
Investigated and responded to technical issues, following established incident management and escalation procedures.
Communicated issue status and resolutions to stakeholders and notified appropriate personnel to ensure timely follow-up.
Escalated unresolved or high-impact issues to higher-tier support teams to minimize business and customer impact.
IBM,(Remote)2004 – 2007
Tivoli Storage Manager (TSM) Administration and Support / Consultant 2005 – 2007
Clients: Altria Group, Philip Morris USA, Kraft Foods
Provided support for TSM backup and recovery of data / exchange / cluster servers and full system restores.
Coordinated with IBM Support to resolve hardware / software support issues of TSM servers.
Installed and configured automatic backups, using Backup Exec.
Delivered instructional technical documentation to team’s knowledge database.
Server Support Specialist 2004 – 2005
Delivered onsite support for 1,600+ servers across mixed Windows and Linux operating systems and multi-domain environments, ensuring high availability and system reliability.
Designed and implemented RAID configurations on various IBM server models and expansion units, optimizing storage performance and redundancy.
Monitored and managed Exchange 5.5, 2000, 2003 backups using Tivoli client, ensuring data integrity and recoverability.
STRATEGIC BUSINESS SYSTEMS, Chantilly, VA 2003 –2004
Storage Engineer
Configured and installed Clariion SAN devices at customer sites; setup fabric switches and zoning.
Racked and cabled all servers, SAN, switches, and backup devices as necessary.
EMC2, New York, NY 2000 –2002
Regional Software Support Specialist
Conducted Clariion onsite pre-installation system environment assessments, leading to successful implementation.
Installed and configured Clariion storage systems at customer sites on various operating systems, meeting budgetary and deadline requirements.
Performed attachment of multiple hosts to the array through use of vendor switches, satisfying all customer requirements.
CERTIFICATIONS
MCSE: Microsoft Certified Systems Engineer (6 exams) CompTia A+, 2024
AWS Cloud Practitioner, 2023 CompTia Network+, 2003
EDUCATION
Bachelor of Science Degree - St. John’s University, Jamaica, NY
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