Hospital Billing Specialist with 28+ Years Experience
Resume:
KATHY
ROBBINS
HOSPITAL BILLER
**************@******.***
Greenbrier, TN 37073
CONTACT
SKILLS
• Customer engagement
• Claim submission
• HIPAA compliance
• Document management
• Insurance claims
• Phone and email etiquette
• Account management
• Denial management
• Customer service
• Goal oriented
• Patient registration
• Team leadership
• Medical record security
• Medical claims submission
Experienced in account management and insurance claims with strong skills in customer service and HIPAA compliance. Proficient in document management and medical claims submission, ready to leverage expertise to support a healthcare team. Enthusiastic about furthering career as a Hospital Biller, Account Represenative contributing to efficient billing processes.
Results-oriented professional with 28 years of work experience and proven knowledge of campaign management, client relationship management, and competitive analysis. PROFESSIONAL SUMMARY
Account Representative
Xtend Healthcare, Hendersonville, TN
Medical Biller
Corrohealth, Hendersonville, TN
EXPERIENCE
July 1998 - January 2026
Provided account support by responding to inquiries in a timely
• manner.
Provided technical support for online account management systems
• as needed.
• Contacted Commercial, MCD and MCR for claim follow up. Spoke with Patients when necessary of Information needed for
• processing of claims.
Monitored industry trends and developments in order to stay up-to-
• date on best practices.
Managed client accounts, ensuring accurate billing and payment
• processing.
July 1998 - January 2025
Verified accuracy of patient information, including demographic data
• and insurance coverage details.
Assisted with answering telephone to provide requested billing
• information.
Reviewed and evaluated unpaid claims to determine cause of delay or
• denial, taking appropriate action as needed.
Entered all relevant patient information into the practice management
• software system accurately and efficiently.
• Entered billing information into accounting software systems. Performed claims research, appeals and related follow-up using
• medical systems and software.
Patient Access Representative
Northcrest Hospital, Springfield, TN
Prepared and reviewed claims for submission, resolving upfront claims
• edits and errors.
Followed up on accounts until zero balance or turned over for
• collection.
Researched and resolved complex billing issues for multiple providers
• within a healthcare organization.
Communicated immediately with providers to clarify incomplete or
• unclear documentation.
Resolved patient billing issues and communicated with insurance
• carriers.
Developed strong working relationships with insurance companies to
• ensure timely payment of claims.
Contacted and worked with patients to resolve insurance-related
• billing issues.
Analyzed trends in denials and rejections of medical bills to identify
• areas for improvement in billing process.
Protected confidentiality of sensitive information to comply with HIPAA
• guidelines.
• Resolved discrepancies in accounting records.
• Obtained and relayed account information.
June 1995 - July 1998
Ensured compliance with all HIPAA regulations regarding patient
• privacy and confidentiality.
Registered patients by obtaining necessary and accurate financial and
• demographic information.
• Provided excellent customer service to patients and their families. Created new patient charts to include personal and insurance
• information and reason for visit.
Provided excellent customer service to patients and healthcare
• professionals while managing patient scheduling and registration. Demonstrated strong organizational skills by accurately entering
• patient information into the electronic health record system. Monitored incoming calls from patients, physicians, or other
• healthcare providers while providing timely responses. Processed payments received from patients according to established
• guidelines for proper accounting procedures.
Collaborated with other departments within the organization to
• coordinate care for each patient's needs.
Maintained knowledge of current medical terminology and coding
• standards for accurate data entry.
Assisted patients in understanding their insurance benefits in order to
• facilitate successful reimbursement claims.
Explained policies, procedures, and services to patients using medical
• and administrative knowledge.
EDUCATION
High School Diploma
Madison High School, Madison TN
May 1984
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