Hardworking, Quick Learner
Resume:
AMANDA
SULLIVAN
*************@*****.***
Biloxi, MS 39530
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SKILLS
● Product Knowledge
● Paperwork Processing
● Scheduling
● Appointment Scheduling
● Data Entry
● Multi-line phone talent
● Client Relations
● Documentation
● Microsoft Excel
● Computer Proficiency
● Customer Service
● Call Center Operations
● Administrative Support
● Call center experience
● Microsoft Office Suite
● Filing
● Medical terminology knowledge
● Clerical Support
● POS systems expert
● Technical Support
● Escalation management
● Active Listening
● Microsoft Outlook
EDUCATION
Virginia College - Birmingham
PROFESSIONAL SUMMARY
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Birmingham, AL • 09/2014
Associate of Science: Health
Administration
● Dean's List All semesters and 2014
Virginia College Student Ambassador
Member and MMH
Harrison Central High School
Gulfport, MS • 05/2003
High School Diploma
CERTIFICATIONS
● Microsoft Word, Excel, and outlook
● Safeserv Training - SalMookies
WORK HISTORY
Teleperformance USA - Customer Service Representative Work From Home • 10/2022 - Current
● Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
● Streamlined call center processes for improved efficiency and reduced wait times.
● Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
● Assisted customers in navigating company website and placing online orders, improving overall user experience.
● Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
● Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
● Handled escalated calls efficiently, finding satisfactory resolutions for both customers and a company alike.
● Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
● Handled customer inquiries and suggestions courteously and professionally.
● Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
● Answered constant flow of customer calls with minimal wait times.
● Answered customer telephone calls promptly to avoid on-hold wait times.
● Updated account information to maintain customer records.
● Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Half Shell Oyster House - Cook
Biloxi, MS • 05/2019 - 02/2022
● Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
● Reduced food waste significantly by implementing proper portion control and storage techniques.
● Streamlined kitchen operations with effective communication and collaboration among team members.
● Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
● Maintained clean and sanitary workspace, ensuring compliance with health and safety regulations.
● Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
● Showcased excellent knife skills for precise cutting and preparation of various ingredients.
● Enhanced teamwork within kitchen staff by fostering collaborative environment focused on meeting high standards of quality and efficiency.
Lee's Enterprise - Medical Office Receptionist
Biloxi, Ms • 01/2011 - 11/2018
● Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
● Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
● Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
● Collaborated with medical staff to ensure seamless communication and coordination of patient care.
● Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
● Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
● Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.
● Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.
● Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
● Maintained clean reception area, creating a comfortable environment for patients and visitors alike.
● Facilitated smooth workflow within the practice by communicating effectively with colleagues across various departments.
● Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
● Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
● Organized paperwork such as charts and reports for office and patient needs.
● Maintained records by recording, obtaining and updating personal and financial information.
● Pulled charts and prepared for nurse and doctor assessment.
● Scheduled, rescheduled, and cancelled appointments for dental patients.
● Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
● Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
● Checked patient insurance, demographic, and health history to keep information current.
● Adhered to strict HIPAA guidelines to protect patient privacy.
● Helped patients complete necessary medical forms and documentation.
● Transcribed phone messages and relayed to appropriate personnel.
● Maintained current and accurate medical records for patients.
● Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
● Answered telephone calls to offer office information, answer questions, and direct calls to staff.
● Performed various administrative tasks by filing, copying and faxing documents.
Dr. Barnes - Medical Office Receptionist
Biloxi, MS • 02/2016 - 10/2018
● Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
● Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
● Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
● Collaborated with medical staff to ensure seamless communication and coordination of patient care.
● Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
● Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
● Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.
● Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.
● Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
● Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
● Maintained clean reception area, creating a comfortable environment for patients and visitors alike.
● Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
● Anticipated needs of medical professionals by preparing necessary documents beforehand, resulting in smoother appointments and less downtime between patients.
● Organized paperwork such as charts and reports for office and patient needs.
● Reviewed and sent medical records to other physicians upon request.
● Received, recorded and filed medical payments by check, cash, and credit card.
● Maintained records by recording, obtaining and updating personal and financial information.
● Pulled charts and prepared for nurse and doctor assessment.
● Scheduled, rescheduled, and cancelled appointments for dental patients.
● Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
● Welcomed 100 patients and visitors per day via telephone and in person.
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