Detail-Oriented Administrative & CRM Specialist

BREANA GUARNERA

Deerfield Beach, Florida 954-***-**** ******.*.*@*****.***

PROFESSIONAL SUMMARY

Detail-oriented professional with experience in regulated environments and handling sensitive client information. Advanced Microsoft user

(MOS Master; 4th globally in Word 2010) with strong CRM and documentation skills. Comfortable working independently in remote settings where accuracy and accountability are essential. Seeking an entry-level role with long-term growth potential.

WORK EXPERIENCE

Hoot Hoot Health, Licensed Health Insurance Agent, Fort Lauderdale, FL (Remote) Jan 2024 - Feb 2026

• Prepared and submitted enrollment applications in accordance with carrier guidelines

• Tracked application status, corrections, and approvals using CRM systems

• Maintained organized digital records to support policy servicing Senior Life Insurance Group, Licensed Life Insurance Agent, Remote Jan 2023- Dec 2024

• Reviewed applications and supporting documents for completeness and accuracy

• Completed AML training aligned with insurance standards

• Continued confidentiality of client financial and policy information

• Monitored underwriting status using internal systems

FL’s Bar and Lounge, Bar Manager, Fort Lauderdale, FL Jan 2022 - Dec 2024

• Oversaw daily operations, including scheduling and inventory control

• Manage cash handling and reconciled daily reports

• Onboarded and trained team members on service expectations and processes

The W Hotel, Bartender and Server, FL Dec 2020- Mar 2022 Waldorf Astoria, Bartender and Server, FL Dec 2018- Dec 2020

• Worked in structured, high-standard environments requiring professionalism and discretion

• Balanced multiple responsibilities while making sure to maintain attention to detail

• Trained under Forbes 5-star standards

EDUCATION

Towson University, Towson, MD

Criminal Justice

2017

CERTIFICATIONS

• Microsoft Office Specialist (Master)

• Placed 4th Worldwide - Microsoft Word 2010

• Two-time National Microsoft Applications Champion SKILLS

• Microsoft Excel

• Microsoft Word

• Google Sheets

• CRM Systems

• AML Awareness

• Application Review

• Documentation Management

• Confidential Information Handling

• Remote Work

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