Public Administration Graduate with Administrative Expertise

MBALI DLAMINI

****B Meadowlands Zone **, Soweto, 185*-***-*** 509*-***-*** 8680

***************@*****.***

Professional Profile

Motivated and dedicated Public Administration graduate with strong knowledge of government policies, public sector management, and administrative processes. Skilled in administration, communication, problem-solving, and confidentiality. Passionate about contributing to effective governance and efficient service delivery.

Professional Experience

City of Johannesburg – Health Department

Administrative Assistant (Intern) Dec 2023 – May 2025

• Administrative support, filing, data capturing (DHIS), appointment scheduling and registration.

• Pre-retrieval of files, frontline client engagement, and maintenance of accurate records.

• Compilation of monthly reports and support of departmental operations. O’Keefe and Swarts

Sales Consultant Jun 2023 – Dec 2023

• Delivered high-quality customer service and met sales targets through telesales.

• Handled customer queries, promoted products, and maintained strong client relationships.

• Developed negotiation and persuasive communication skills. Education

University of South Africa (UNISA) — BA Honours in Politics (In Progress) Rosebank College — Bachelor of Public Administration (2022) Tulip Combined School — National Senior Certificate (2017) Leading Competencies

• Excellent verbal and telephone communication skills, with strong active listening ability

• Proficient in Microsoft Office and other relevant IT systems

• Strong interpersonal and relationship-building skills

• Ability to adapt quickly and perform effectively in fast-paced, dynamic environments

• Sound numerical skills with the ability to apply mathematical concepts to resolve customer queries

• Solid understanding of municipal policies and procedures, particularly within Revenue Services

• Strong problem-solving and analytical thinking abilities

• Highly organised with strong time management and attention to detail

• Collaborative team player able to work productively across diverse teams Core Competencies

• Basic knowledge of debt collection, call centre operations, customer service, and credit management

• Understanding of local government structures, policies, and procedures

• Knowledge of customer satisfaction principles and service excellence standards

• Data capturing (DHIS), accurate record-keeping, and attention to detail

• Application of Batho Pele Principles in service delivery

• Professional ethics, confidentiality, and accountability

• Effective decision-making and conflict resolution skills

• Strong administrative support and office management capability References

Mr Edward Malatji – Manager, Sinqobile Clinic 083-***-**** Mr Msizi Nyembe – Manager, O’Keefe and Swarts 071-***-**** Mr Julius Randle – Supervisor, Skills Excel Training Institute 011-***-**** / 063-***-****

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