Remote Customer Service Representative

Ericka Daxon

Hopkins, MN ***********@*****.*** 727-***-****

Professional Summary

Dedicated and results-driven Remote Customer Service Representative with 20+ years of experience in call center and client support environments. Proven ability to manage high-volume inbound and outbound calls, resolve complex customer concerns, and deliver exceptional service across phone, email, and CRM platforms. Tech-savvy and proficient in Salesforce, Microsoft Office, Google Workspace, and remote collaboration tools. Recognized for improving response times, increasing customer satisfaction, and maintaining strong client relationships in fast-paced remote settings.

Core Competencies

• Remote Customer Support

• Inbound & Outbound Calls

• CRM Systems (Salesforce)

• Conflict Resolution

• Complaint Handling

• Data Entry & Documentation

• Account Management

• Order Processing

• Customer Retention

• Microsoft Office & Google Workspace

• Microsoft Teams & SharePoint

• Call Center Operations

• Time Management

• Active Listening & Communication

Professional Experience

Remote Customer Service Representative – The Office Gurus Clearwater, FL (01/2022 – 12/2025)

• Collected and accurately entered prospective student data into CRM systems.

• Communicated directly with admissions departments to resolve inquiries efficiently.

• Managed high call volumes while maintaining professionalism and empathy.

• Ensured data accuracy and compliance with company policies.

• Contributed to improved response times and streamlined customer communication workflows. Customer Service Representative – OutServ Inc. Clearwater, FL (01/2018 – 04/2019)

• Resolved customer concerns by identifying root causes and implementing effective solutions.

• Updated and maintained detailed customer records in database systems.

• Followed up to ensure full resolution and customer satisfaction.

• Consistently met productivity and quality benchmarks. Customer Service Representative – Professional Surveys Inc. Largo, FL (10/2010 – 11/2017)

• Handled customer complaints and provided timely solutions within service guidelines.

• Analyzed customer needs and communicated feedback to management.

• Contributed to team performance goals in a fast-paced call center environment.

• Maintained detailed documentation of all customer interactions. Customer Service Representative / Account Specialist – Alpha Shirt Company St. Petersburg, FL (03/2000 – 08/2010)

• Assisted clients with order troubleshooting and expedited shipping requests.

• Managed customer accounts and processed documentation accurately.

• Recommended products and services based on customer needs.

• Supported customer service leadership in delivering high-quality service. Education

High School Diploma – Hollins High School St. Petersburg, FL Some College Coursework – Social Work, Saint Leo University Saint Leo, FL

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