Bilingual Customer Service Specialist (English/Spanish)
Resume:
Cecilia Mejia
Rialto, CA *****
*************@*****.***
Professional Summary
Experienced Customer Service Specialist with over 7+ years in call center, retail, and healthcare environments. Bilingual in English and Spanish, skilled in handling complex customer inquiries, appointment scheduling, cash handling, and technical support. Adept at multitasking, problem-solving, and maintaining detailed records. Seeking a remote or flexible role to leverage strong communication and client service skills.
Authorized to work in the US for any employer
Work Experience
Customer Service Agent - Call Center
Low cost interlock
October 2021 to September 2025
* Maintained detailed records of all customer interactions using CRM software, ensuring accurate documentation for future reference
* Effectively handled irate or upset customers by remaining calm under pressure and actively listening to their concerns before offering appropriate solutions
* Developed strong product knowledge to effectively assist customers with their inquiries and provide accurate information on features, pricing, and availability
* Collaborated with cross-functional teams including sales, technical support, and shipping to ensure seamless order processing and delivery for customers
* Resolved complex customer complaints by actively listening to concerns, empathizing with their frustrations, and finding appropriate solutions within company guidelines Customer Service
J & J Filters
May 2011 to September 2012
* Greeted customers and provided friendly, helpful service
* Operated a multi-line phone system to manage incoming calls and schedule appointments
* Dispatched employees to assigned worksites and coordinated daily schedules
* Ordered supplies and materials, maintained inventory, and managed stock levels
* Operated the cash drawer, confirmed payments and refunds, and resolved payment and order disputes
* Provided assistance to clients and resolved issues promptly Customer Service
Toys R Us
August 2000 to June 2007
* Answered multiple phone calls and greeted customers in a busy retail environment
* Merchandised products and ensured the front of the store ran smoothly
* Performed cashier audits before and after shifts to ensure accuracy
* Ordered supplies and operated the cash drawer for daily transactions
* Processed exchanges, refunds, and customer transactions efficiently
* Assisted customers with questions and provided product information Education
CNA (None)
Azusa adult education center
January 2015 to June 2015
High school or equivalent
Eagle Rock High School
Skills
• Phone inquiries
• Healthcare (2 years)
• Computer operation
• Microsoft Teams
• Ordering materials
• Cash Handling (10+ years)
• Phone answering
• Time management
• Problem-solving
• Customer support specialist experience
• Attention to detail
• Call center experience
• Bilingual
• Client email correspondence
• General Office Skills
• Phone customer support
• Cash management
• Billing issue inquiries
• Patient Care (3 years)
• Appointment scheduling (2 years)
• Multi-line phone systems
• Processing cash transactions
• Retail (7 years)
• Bilingual in English and spanish
• Technical support
• Merchandising (10+ years)
• Customer support experience within retail industry
• English
• Customer Care
• Customer service (10+ years)
• Vital Signs
• POS (9 years)
• Communication skills
• Caregiving
• Sales transaction processing
• Multi-Line Phone System (7 years)
• Handling customer inquiries
• Customer support - Customer support experience (3-5 years)
• Providing product information
• Microsoft Word
• Microsoft Office
• Receptionist
• Insurance verification
• Cashier (7 years)
• Client follow-up
• Customer records maintenance
• Spanish
• Multitasking
• POS systems
• Organizational skills
• Driving
• Client interaction via phone calls
• Call center agent experience
• Phone call management
• Conflict management
Languages
• Spanish - Fluent
• Bilingual
Additional Information
• Able to work well under pressure in a fast paced environment.
• Detail oriented
• Fast learner
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