IT Support Specialist with 10+ years of hands-on expertise
Resume:
Vismi KV
SUMMARY
Knowledgeable, highly skilled IT professional brining more than 10 years of experience in software development, testing, desktop technical Support Specialist directing necessary technical support and testing updates to maintain organizational guideline compliance. Quickly master’s new software packages, technologies, works well under pressure consistently meet deadlines, targets while delivering high quality work.
**.*****@*****.***
Sugar Land, TX 77479
SKILLS
Software Development Life Cycle.
Databases: Microsoft Access, SQL.
Customer Requirements, designing and implementing solutions.
Mapping Processes, Development, and configuration workflow.
Data Management.
Testing Automation Strategies.
Defect/Bug Tracking.
User acceptance testing.
System Administration.
Project management.
Customer support needs assessment.
Application installations.
Hardware configuration.
Service desk support CRM.
QA & QC Standards.
EXPERIENCE
IT Support Specialist
Sugar Land, TX
GMSIT/ Feb 2021 to Current
Provide incident management for issue identification, diagnosis, troubleshooting, tracking, escalation and resolution for hardware and software issues relating to POS computers, laptops, mobile devices, and related peripherals, prior to escalation to team leads or other resolver groups.
Fulfill requests related to new set-ups, software installations, permissions, configurations, etc.
Respond to requests for technical assistance by phone and electronically.
Rotate duties for fielding tickets, responding to e-mails/voicemails, completes assigned tasks, and acting as outage coordinator.
Remotely diagnose and resolve technical hardware and software issues.
Research questions using available resources following standard help desk procedures.
Provide remote support for Menulink, NCR Aloha, and Sicom (POS).
Remotely diagnose and correct register data corruptions and POS problems.
Identify, diagnose, and resolve computer problems for restaurant users.
Remotely diagnose and resolve end-user network, e-mail, and web access problems.
Remotely provide training to restaurant users and field personnel on software applications.
Remotely troubleshoot issues pertaining to restaurant equipment (time clocks, headsets, drive-thru timers, and order confirmation boards).
Provide restaurant data handling support for restaurants including monitoring sales data, recovery, and correction.
Participates in projects as assigned.
IT Configuration, Desktop Support Specialist
Stafford, TX
NCSCare/ Jun 2019 to Feb 2021
Network integration and POS(Point of Sale) PC America supplied systems end to end configuration for various retail stores, & restaurants.
Configure customize SQL data base and upload the inventory data.
Configure and customize the front-end interface and retail cost information.
Tracked hardware assets, ordering equipment to maintain accessible inventory.
Prioritized and fielded CRM ticket requests, providing technical support, and troubleshooting and issue resolution to maintain system performance levels.
Managed remote backup and restoration services for new and replacement systems, maintaining consistent data integrity and compliance.
Furnished troubleshooting guidance for remote support in debugging field hardware and software issues
Independent IT Consultant
Sugar Land, TX
DataSaso LLC/ Mar 2016 to Mar 2019
Client Frame Crafter Inc, Houston, TX.
Project: Custom Software interface/Bar code generation, Database Development for live updates, status tracking of Mirror Frame assembly process from receiving order to shipment.
Defined database design specifications based upon project requirements.
Developed data models and database designs in Microsoft access.
Automated coding in Visual Basic, C++ for interface development, bar code generation for end-to-end manufacturing process.
Testing, roll out and implementation of the process.
Software integration with FedEx Manager Shipment software and also inventory management system.
Developed user manuals, conducted post implementation, training and on-site support.
Client IEC, Sacramento, CA.
Project: Software automation, integration for several power plant projects modeling simulations for performance table automation, heat & material balance predictions.
Defined project requirements and automated employing excel VBA object interfaces.
Developed automated drawings in excel including integration with OSI PI databases.
Testing and validation of the predictive models.
Project: Maximo Asset, Inventory management Test Engineer
Developed highly functional qualitative modifications and system changes.
Providing asset management solutions to manage the entire life cycle of strategic assets from planning, procurement, and deployment.
Met project scope and delivery dates by planning optimal testing schedules.
Created and optimized automated testing tools for repetitive tasks.
Monitored and facilitated bug resolutions to optimize software.
Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
IT Support Analyst-Part Time
Houston, TX
CLC Health Care Center / Jun 2013 to Jun 2014
Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN, VoIP, and wireless networks.
Tackled troubleshooting and problem resolution to support end-user technical issues.
Manage IT systems and EIZBZ software for managing medical records
Regular updates of the medical software applications on as needed basis
Graduate/Research Assistant
San Diego, CA
National University/ May 2009 to May 2011
Major Project: LTE Overlay on Existing CDMA Spectrum and Interoperability Challenges
Designed research and experimental studies, executing research techniques, system setup, simulation, hardware & software testing.
Researched, analyzed, LTE overlay on existing CDMA network and interoperability challenges Transition to LTE from CDMA spectrum.
Engineering Intern
Bangalore, Karnataka
General Electric/ Jan 2007 to Oct 2007
Analyzed, summarized wireless health care patent applications as part of IP research team
Assisted in assembling requirements for NPI (New Product Implementation) Scanning hardware, software applications.
Assisted with product testing, requiring hands-on applications.
Performed field engineering tests on internal projects and existing assets, sharing results with supervisors and customers.
EDUCATION AND TRAINING
Master of Science: Wireless Communication’s
National University Jun 2011
San Diego, United States
[3.7] GPA
Bachelor of Science: Electronics & Communications Engineering
Cochin University of Science & Technology May 2006
Kochi, India
INTERESTS
Learning new things, Listening to good classical music
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