Versatile Administrative and Customer Support Professional

Holly Brown

Brooks, ME *****

**************@*****.***

+1-207-***-****

Authorized to work in the US for any employer

Work Experience

Intake Specialist

WCAP Transportation-Belfast, ME

May 2023 to Present

Take calls and enter tickets to provide transportation to several counties in the Maine region. Filing,emails for referrals, scheduling.

Sales Associate

Out-uh the box-Belfast, ME

August 2022 to May 2023

Cashier, stocking, customer interaction, uhaul rentals and reservations. Sales Associate

Out-uh the box-Belfast, ME

August 2022 to January 2023

Cashier, stocking, customer interaction, uhaul rentals and reservations. Mailroom Clerk

athenahealth-Belfast, ME

February 2022 to June 2022

Opening mail for processing thru athena payments

Operations Manager

Belfast Soup Kitchen-Belfast, ME

September 2014 to June 2021

Managed day to day operations of the soup kitchen. Ordering, guest services, kitchen management, volunteer management, finances, community out reach, filing, invoices, cooking when needed serving when needed. Board meeting minutes and reports. Customer service. Microsoft office. Behavioral Health Technician

Sequel Youth and Family Services-Belfast, ME

August 2011 to June 2014

Worked with youth with behavioral issues to integrate back in the community and develops coping skills and life skills

Youth and Family Counselor crisis

Sweetsers-Belfast, ME

May 2003 to February 2011

Worked in crisis unit with at risk youth to help learn coping skills life skills and therapeutic intervention to get that back home or in foster placement

Education

GED

Belfast Area High School-Belfast, ME

September 1994 to June 1997

High school diploma or GED

Skills

• Google Docs

• Customer communication

• Clinic

• Databases

• Insurance verification

• Customer relationship management

• Virtual client meetings

• Records management

• Bereavement support

• Individual / Group Counseling

• Culinary Experience

• Clerical experience

• Accounts payable

• Patient monitoring

• Windows

• Purchasing

• Administrative experience within non-profit industry

• Typing

• Order processing

• Adobe Acrobat

• Interpersonal skills

• Math

• Data collection

• Managed care

• Research

• Confidential information handling

• Behavioral therapy

• Office record organization

• Document management

• Data science

• Conflict management

• Computer skills

• Customer service

• Community health center

• Electronic health records (EHR) management

• Productivity software

• Microsoft Powerpoint

• Proofreading

• Child & family counseling

• Anatomy knowledge

• Medical terminology

• Medical collection

• Employee relations

• CPR

• Individual consumer customer service

• Organizational skills

• Technical support

• Technical Proficiency

• Meeting facilitation

• Clear verbal communication

• Project coordination

• Project management

• Microsoft Outlook

• Experience with individuals with neurodevelopmental disorders

• Call center software

• Working with people with disabilities

• Social work

• Food processing

• Database management

• Relationship management

• Direct support

• Budgeting

• Writing skills

• Data management

• Kitchen stations

• Care plans

• Financial planning

• Food production

• Fact checking

• PCA

• Google Meet

• Volunteer management

• Teaching

• Operations Management

• Cleaning

• Phone etiquette

• Interpersonal communication

• Group therapy

• Expense management

• Microsoft Outlook Calendar

• Filing

• Google Calendar

• Multi-line phone systems

• EHR systems

• Medical administrative support

• Administrative experience

• 10 key typing

• Cold calling

• Procurement

• Customer issue escalation

• Buniess operations (6 years)

• Pet care

• Intake Experience

• Initiative

• Experience with individuals with cognitive disabilities

• Search engines

• Organizational management

• Meal preparation

• Caregiving

• Resident's rights

• Data analysis skills

• Health information management

• Collaboration

• Dog handling

• Microsoft Office

• Cooking

• Child & Family Counseling

• Kitchen Experience

• Cash register

• Documentation review

• Office management

• Personal assistant experience

• Banking

• Time management

• Experience working with students

• POS

• QuickBooks

• EMR/EHR

• Insurance prior authorization

• Handling customer inquiries

• PTSD Care

• English

• Senior care

• Facebook Advertising

• EMR systems

• Home health

• Home & community care experience

• Telecommunication

• Ethernet

• Medication administration

• E-commerce

• Maintaining patient confidentiality

• Inventory Control

• Achieving HIPAA compliance

• ADLs

• Home care

• Computer networking

• Financial record maintenance

• Microsoft Teams

• Long term care experience

• Communication skills

• Discharge planning

• Cash handling

• Management

• Appointment scheduling

• Equipment troubleshooting

• Residential cleaning

• Workflow management (operations management method)

• Outbound calling

• Employee engagement

• Health insurance knowledge

• Phone communication

• Office manager experience

• Transcription

• Data interpretation

• Attention to detail

• Client interaction via phone calls

• Medical scheduling

• Mentoring

• Quality control

• Kitchen Management Experience

• Word processing

• Google Workspace IAM

• Patient service

• Kitchen management

• Packaging

• Basic math

• Grammar Experience

• OSHA

• Guest Services

• Computer operation

• Experience with individuals with mental health conditions

• Microsoft Excel

• Operations management

• Customer support experience within healthcare industry

• Excel data analysis

• Autism spectrum disorders support

• Mobile devices

• Regulatory compliance

• Victim advocate experience

• Addiction counseling

• Autism Experience

• Sales

• Guest services

• Proof

• Document management systems

• Behavioral Health

• Crisis intervention

• Medical writing

• Google Sheets

• Written communication

• Office experience

• Human Resources

• Internet of things

• Patient care

• Live chat

• Microsoft Word

• Knife skills

• Patient interaction

• Client services

• Clinical documentation

• Zoom

• Ability to follow instructions

• Athenahealth

• Proof (6 years)

• Medical office experience

• Buniess operations

• Multitasking

• First aid

• VoIP

• Analysis skills

• Computer hardware

• Order entry

• Customer support

• Google Workspace

• Mental health facility experience

• Teamwork

• Product management

• Patience

• Continuous improvement

• Accounting and finance experience

Certifications and Licenses

Cooking for crowds

Present

Driver's License

QMHP Certification

Caregiver Certification

QIDP Certification

First Aid Certification

CPR Certification

RBT Certification

Non-CDL Class C

Food Handler Certification

Contact this candidate