Versatile Front Desk and Customer Support Specialist
Resume:
Correll Walker
Baltimore, MD *****
******.********@*****.***
Objective:
To obtain a position that will help me gain more work skills and experience, for a better career. Education:
CCBC Essex Feb 6, 2023- May 22, 2023
7201 Rossville blvd Field of Study: Medical Front Office /CPR BLS
Baltimore, MD 21237
Carver Vocational Technical High School August 200*-****-**** Presstman Street Field of Study: Cosmetology
Baltimore, MD 212102
Coppin State University August 2013
2500 West North Avenue Field of Study: Free Nursing Program Baltimore, MD 21216
St Vincent De Paul (next course)
May 2018
1901 62nd street
Field of Study: Servsafe manager and safe food certificate Baltimore MD 21237
Employment History:
Violation Processor
Bear Staffing/Verra MD Washington Blvd
October 2025 - Feb 2026 Contract ended
● Go through over 100+ speeding tickets for (Pennsylvania)
● Crop speeding tickets (Pa)
● Process over 100 speeding tickets for (Pa)
● Make sure the metric was met have at least 90
Customer Service Representative
Symphony & Placement ( Remote) / Maryland Health connection September 2024 - July 2025
● Received over 50+ calls a day from healthcare recipient
● Help with completing application and correct errors on application
● Sending over Escalation for more severe cases
● Used company system for knowledge of new company policies and new update information
● Made note while on call Using system Salefore
● Used Teams for meetings and chats if need assistance
● Used state system MMIS
● Change information on the application for recipient
● Gave information on any general service outside of Maryland Health connection
● I had to provide my own laptop for job
Telemarketer / outbound calls
Mercy Credit Union (in-person) May 2024 - September 2024
● Made over 80 calls to new members to welcome them to Mecu
● Answer any questions they didn't remember at branch
● Set appointments for them to go in to the branch if need to Telemarketer/Higher Education
CMD (remote) September 2020- September 2023
Huntvalley, Maryland
● Made 0ver 150 callbacks to college students about their school account
● Took over 200 college calls about student accounts for financial aid admission and billing and registration
● Type over 150 words doing referrals to schools for students The Senior Resource
Telemarketer/appointment setter
June 2018-November2019 Linthicum, Maryland
● Made over 150 outbound calls to Medicare beneficiaries setting appointments for them to talk to a specialist who helps with out-of-pocket medical expenses. NRG Energy Inc
Sales Agent March 2018 - 2018
Glen Burnie, MD
● Cold approached customers with regards to switching their energy supply
● Built brand awareness and interest
● Met quota-based compensation sales goals
Reverse Mortgage Corp
Telemarketer August 2016 - January 2018
Reisterstown, MD
● Made several hundred outbound calls to mostly elderly homeowners about mortgage loans and reverse mortgage programs
● Committed sales scripts and pitches to memory
● Recognized for customer service and meeting quota Easy Rest Adjustable Beds Towson, MD
● Made several hundred outbound calls to set appointments for bed sales presentations
● Recognized as a top tier sales rep for consistently exceeding daily quota for appointments Sales Associate October 2015 - June 2016
20/20 Company/ Verizon Fios Pikesville, MD
● Approached Verizon wireless customers with regards to switching to Verizon Fios
● Upgraded existing Fios customers
CNA/ Med Tech June 2014 - January 2015
Erika & Eric Home Care Baltimore, MD
● Cleaned homes & clothes of disabled elderly
● Bathed and fed residents
● Filled out paperwork for residents, escorted them to and from doctors appointments, and assisted them with taking their medication
● Took to Doctors appointment
Volunteer Work:
Hope Community Ministries
● Helped facilitate and organize food giveaways
● Bagged and delivered food to seniors and families in need
● Loaded and unloaded food from Maryland food bank
● Helped with community clothes drive and participated in church dinners. Skills and Abilities:
● Good communication skills, written and verbal
● Proficient with MicrosOfficefice programs (Word, Access, Excel, PowerPoint,Epic)
● Able to prepare food plans
● Able to assist individuals and groups, with lesson assignments to present and reinforce the learning concept of daily movement
● Able to communicate well with others
● Able to work well with the team
● Certificate in Medical Administrative assistant
● CPR/BLS
● Medical terminology
● Fast learner
● COVID -19
Reference
● Adriana Jackson
manager
● Jerel Walker Jr
Manger
● Alencia Brown
manger
● Brannika Hall
coworker
Contact this candidate