Truck Driver Applicant with 23 Years Driving Experience
Resume:
cv
Alfred Amolo
Cell: +254-***-***-***/ +254-***-***-***
Email: ************@*****.***
Summary
Qualified Customer support services and
projects manager with over 5 years in fast-
paced customer service and project execution
environments of ICT and Integrated Security
systems. As a customer service representative
and projects coordinator I am personable good
at establishing a formidable team, creating
strategic relationships, help resolving ICT
related challenges, and building customer
confidence. I also excel in listening to customer
needs, articulating product benefits and
creating solutions that provide value to the
customer.
Skills
• Integrated Security systems specialist
• ICT support
• Structural cabling
• Project management
• Exceptional communication skills
• Documentation and report presentation.
• Team management
• Customer relations
CURRICULUM VITAE
Work history
JABSOFT AFRICA LIMITED Technical Services Manager
July 2023 – to Date
Project Planning and execution
Understand and apply technical knowledge to ensure projects are feasible and adhere to quality standards particularly in areas like software development, hardware installation or network configuration
Lead and manage technical teams, delegating tasks, providing guidance and motivating team members to achieve project goals
Communicate project status, risks, and issues to stakeholders, ensuring alignment and managing expectations
Allocate and manage resources including technical personnel, tools and technology to optimize project delivery.
Identify, asses and mitigate potential risks that could impact project timelines, budgets or quality.
Ensure that project deliverables meet quality standards and aligns with stakeholder’s expectations
Involved in hiring, training and developing technical staff ensuring they have the necessary skills and knowledge to support projects AMIRAN COMMUNICATIONS LIMITED SLA & Projects Manager Dec 2019 – to June 2023
Make schedules for Quarterly/Half year SLA preventative maintenance and prepares the related reports.
Assigns the relevant technicians to the support calls that comes in on daily basis and follows up for closure
As a certified Security (CCTV/Access Control), Baggage Scanners, Mantraps, Speed stile, Turnstile Specialist, attends to second level support calls to resolve technical client issues.
As first level escalation point, attends to client meeting to manage expectations and complains
Drive a planned Knowledge transfer for the Junior technicians
Carry Out Surveys for New SLA business opportunity and comes up with the initial estimates.
Handle the first level crisis management
AMIRAN COMMUNICATIONS LIMITED Senior Technician
Feb 2017 – to Nov 2019
Perform repairs for security related equipment
Perform programming/configuration for security related equipment
Perform system pre installation staging for security related equipment
Design system layouts for security related installations
Coordinate with team leader to build system designs and BOMs for security related projects
Deputize the team leader in managing the installation team
Perform internal and external training for security security related equipment
AUA INDUSTRIA LTD System Technician
May 2009 – 2014
Attending site meetings on behalf of the company.
Conducting site surveys for various intended installations.
Preparing the BOQs for every survey conducted.
Cabling, Installation, Configuration and commissioning of the following systems:
• ACCESS CONTROL systems
• INTRUSION ALARM systems
• FIRE ALARM systems
• CCTV systems
Assisting in the documentation and validation of all works carried out per site.
Installation of software for client’s user-friendly operations.
Making recommendations to the directors regarding installation procedures and inevitable enhancements.
Troubleshooting hardware and software related faults and providing either on-site or remote solutions.
Arranging for and carrying out necessary maintenance services to system hardware.
Providing on-site coordination and support for subcontractors ADDSALES LTD Electrician / Driver
Jan 2007 – JULY 2008
Estimation of BOQs for specific projects on electrical work.
Designing and modification of lighting circuits.
Fabrication of the designs and wiring.
Installation of backlight signs, billboards, outdoor signs and ensuring efficient power supply for the lights.
Transportation of materials and equipment to and from site
Fleet management i.e. ensuring that all the company vehicles are in good shape and well driven.
Education
INSTITUTION DATES CERTIFICATION
Kisumu polytechnic 2004 – 2006 Diploma in Electrical Engineering (Pass) Principal Subjects:
• Engineering Mathematics
• Machines and Utilization
• Control System
• Power Systems
• Industrial Organization and Management
• Power Electronics
Usenge High School 1996 – 2000 K.C.S. E Certificate (C+) Ulamba Primary School 1987 – 1995 K.C.P. E Certificate (B-) OTHER CERTIFICATIONS
Amiran Communications 2018 Genetec OTC & STC Certification Nairobi 2019 Impro Access Control System
India New Delhi 2019 Astrophysics X-Ray scanners
Kisumu polytechnic 2005 Certificate in computer applications and IT essentials
Agape School 1999 Peer guidance and counselling
Hetlz Driving School 2002 Driving Licence
ATTRIBUTES
- Always ready to learn new things, challenges, hardships, and adventures.
- Always ready to cope up with new environment.
- Possesses appropriate problem-solving criteria in a timely manner. PERSONAL STATEMENT:
I am compassionate, hardworking, and excellent team player, always ready to dedicate myself to policies formulated to uplift the operational essentials of an organization so as to realize its objectives.
REFFERIES
1 Bonventure Odhiambo
Director
Jabsoft Africa Ltd
Tel: +254-***-***-***
Email: *.********@*************.**.**
2 Mr. Richard ofweteh
Technical Director
Rexton Agencies Limited
Nairobi
Tel: +254-***-***-***
Email: *****@**************.**.**
3 Nelvin Ochieng
Information Tech specialist
Amiran Communications Ltd
Nairobi.
Tel: +254-***-***-***
Email: ******.*******@********.***
Contact this candidate