Seasoned Customer Service Professional with Remote Focus

Barry Solomon

*** ***** **, ********, ** *****

508-***-**** *********@*******.***

I am a seasoned customer service and sales professional with over 40 years of experience across retail, management and technology. Known for delivering exceptional in-person and phone-based support, resolving complex issues with empathy, and building strong client relationships. Seeking a fully remote role where I can continue providing outstanding service in a home-based environment.

Core Skills:

In-person and phone-based customer support with creative conflict resolution & empathy

Remote work discipline & tech setup

Data entry

Scheduling proficiency

Microsoft Word, Excel, Outlook, Teams, Windows & Five9, Verint proficiency

Small business ownership & training

Basic hardware and software troubleshooting skills

Professional Experience:

Automated Health Source

East Providence, RI

Remote Customer Service Representative

Dec. 2022 – July 2025

Set appointments for clients seeking Medicaid and/or private insurance

Maintained accurate records and ensured compliance with HIPPA regulations

Lyft

Southeastern MA & RI

Driver

Feb. 2014 – Sept. 2019

Provided safe, courteous transportation services

Maintained high customer ratings and punctual service

Travelers Insurance

Fall River, MA

Senior Medical Bill Scanning Specialist

Sept. 2000 – Sept. 2010

Processed and corrected workers’ compensation medical bills

Specialized in New York claims and regulatory compliance

Ensured accurate data entry and medical coding across multiple systems

Education

California State University, Northridge – Attended 1968–1970 No degree

Birmingham High School, Van Nuys, CA – Graduated 1968

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