Customer Service & Operations Leader with 20+ Years of Growth

Skills

Over ** years of Financial Management experience, Outstanding training, leadership and communication skills, Adept at planning, promotions and forecasting, Extensive experience in Purchasing and budgeting, Ability to build relationships at all organizational levels, Strong analytical, functional and organizational background Experience

Ct Department of Corrections Wethersfield, CT

Financial Clerk-Procurement 03/2024 - Present

Researching potential suppliers and acting as a liaison to communicate pricing and performance needs. This includes conducting market research and evaluating suppliers based on price, quality, and delivery speed. Processes requisitions and purchase orders within the Core-CT system while managing the bidding process, including Requests for Proposals (RFPs) and Request for Quotes (RFQs) and entering DAS-BID request. Monitoring vendor adherence to contract terms and using performance metrics (KPIs) to ensure quality and service targets are met

Review and evaluate vendor bids, proposals, and quotations, ensuring compliance with state procurement guidelines and regulations.

Oversee the timely delivery of goods and services as per contract specifications. Develop and maintain professional relationships with vendors, suppliers, and service providers to ensure smooth procurement operations. Monitor vendor performance and address any issues or discrepancies, including resolving delivery delays, product quality concerns, or service-related challenges.

Contribute to the preparation of procurement status updates and performance reviews to ensure stakeholders are informed of procurement activities and outcomes.

Provides periodic training for new hires on how to enter requisitions and receive Purchase Orders in CORE. Issue internal Purchase Orders for Special Activity Funds for facilities by tracking PO's and getting necessary approval. Created a spreadsheet tracking all requisitions I have processed for each fiscal year and provides. workflow metrics of how long the process takes from creation to receipt of service/goods. Responsible for tracking and reporting meter reads for copiers out-of-network for all DOC facilities. Better Bathrooms and Beyond Mandeville, Jamaica

General Manager

Assisted with the pre-production approval process of produce line development and sourcing from local and overseas markets.

Managed a staff compliment of 20 people from warehouse, sales and administrative staff. Used QuickBooks to manage purchase orders and receive stock into inventory management system while making sure quantities are in line with supply chain budget.

Sent out alerts about the arrival notices from freight handlers and brokers regarding incoming shipments and assisted in trying to ensure the timely release of containers from the wharf without incurring demurrage charges. Recruited and interviewed potential candidates to fill open positions. Calculated product pricing on imported good by using an excel spreadsheet matrix by taking into account taxes, duty charges, brokers fees and transportation cost.

Responsible for inventory management system while making sure the inventory amounts in POS were accurate to actual amounts on hand.

Created an excel spreadsheet to calculate weekly staff payroll and capturing statutory amounts which were filed and paid monthly.

Maintained strong relations with customers by listening to their needs and established a Points Reward Program for customer loyalty.

Used Social Media platforms to build brand awareness, increase sales and drive website traffic by creating engaging content.

Bristol Myers Squibb New York, NY

IM Global Infrastructure Analyst

Assured divisional and vendor compliance with terms and conditions of IM and volume Purchase Agreements. Prepared and consolidated operating expenses, monthly projections and budgets for Global IM and PSC-IM Supply Chain; Estimated budget $250 million.

SHARON MAIR-JOHNSON

860-***-**** *******************@*****.*** Hartford, CT Performed monthly accruals, journal entries, allocations for IM Telecommunications and Infrastructure Operating expenses.

Assisted the Executive Vice President of IM on Contract negotiations with IM vendors and suppliers. Helped with the consolidation of telecommunications network under one Global carrier. Provided operations with analytical support tot he IM organization (i.e. budgets, analysis, projections, capital asset management).

Tracked and monitored all Corporate IM Capital appropriations (i.e. costs associated with the world wide implementation of SAP) and depreciation expenses of equipment.

Benchmarked against industry standards for Bristol-Myers Squibb operating units with a company wide Client server Operations for Financial Shared Services and a Global SAP Infrastructure support. Served as a liaison between the company and client technical and Executive Management Team. Worked with Purchasing to purchase software and Hardware to be integrated into existing networks. Clairol Stamford, CT

Senior Financial / Cost Analyst

Managed a team of 3 responsible for monthly financial close and projection of US Retail Haircare/Skincare brands. Identified key drivers of financial variancs (month-to-month, quarter-to-quarter, year-over-year) and provide actionable insights.

Maintained and monitored month-end file submissions, reconciliations with the general ledger and ensure compliance with internal controls and deadlines.

Prepared, planned, budgeted and controlled detail analysis for Herbal Essences Body wash brand. Reconciled P&L back to SAP and adjusted lines where needed. Created SAP and Hyperion Transaction Reports with variants for special requests. Performed special analyses as required for the reconciliation of prepaid, BOGO, customization and specialization expenses.

Compared cost analysis of specific brands and the effect of pricing promotions on COGS Worked closely with Marketing, Operations, Consumer Sales and R&D in regards to the budget for the brand. Reviewed and identified promotional and slow moving finished goods to determine their disposition and the possibility of being sold to close-out accounts.

Part of the team to test upgrades to SAP for financial nodes. Provided detailed documentation and business processes. Developed and updated the Consumer Promotional spending detailing Y-T-D prepaid balances and accrued liabilities and the effect on the cost of money.

Updated consumption based upon econometric models of brands and promotional tactics used to reach the consumer. Responsible for the implementation of DOCUMENTUM, which increased efficiency by 23% and reduced marketing costs. Helped the tax department and Price Waterhouse in understanding our accounting process and compiling date used to obtain tax refunds for overpayment.

The Palace Gaming Lounge Mandeville, Jamaica

Casino Manager

Responsible for the day-to-day operations of the casino from hiring, training, scheduling, and evaluating floor runners, shift managers and security personnel.

Devoted adequate time to plan strategic and tactical objectives to achieve performance targets. Maintained internal controls while adhering to external compliances and government regulations. Took charge of the planning of promotional events to increase foot traffic and maximize profits. Managed budgets and financial reported while developed and recommended strategies to improve operational performance.

Reviewed departmental reports addressing potential conflicts and/ or misinformation. Tracked revenue, expenses and profitability which

Ensured maximum level of customer service and satisfaction throughout the casino was achieved and maintained. In charge of security detail who ran the surveillance systems and security team. Handled disputes, cheating or general emergencies while ensuring a safe environment for guest and staff. Education

University of Connecticut Storrs

Economics 12/1992

Awards

PRESIDENTS AWARD Bristol-Myers Squibb~New York

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