Accounts Receivable Supervisor Process Improvement Leader
Resume:
DENISE M. C. HOOKS
Conroe, TX *****
️ **********@*****.***
PROFESSIONAL SUMMARY
Accounts Receivable Supervisor with strong experience leading A/R & Credit Balance teams, improving claim follow-up processes, and driving productivity and quality outcomes. Proven ability to manage staff performance, develop KPIs, ensure regulatory compliance, and collaborate across departments to resolve complex claim issues. Known for hands-on leadership, clear communication, and continuous process improvement.
CORE COMPETENCIES
Accounts Receivable Management
Claims Follow-Up and Resolution
Team Supervision and Development
Productivity Tracking and Reporting
KPI Development and Performance Management
Auditing and Quality Assurance
SOP Development and Workflow Standardization
Regulatory and Payer Compliance
Cross Department Collaboration
Assistant Office Manager
PROFESSIONAL EXPERIENCE
Assistant Billing Office Manager
Law Office of Bryan Fagan- Houston, TX
February 2026-Present
Oversee the entire billing lifecycle, from time entry review to invoice generation and distribution.
Ensure accurate and timely preparation of client invoices, adhering to client-specific billing guidelines and firm policies.
Review and approve complex invoices, ensuring all necessary documentation is attached.
Manage e-billing processes, including setting up new e-billing vendors, troubleshooting rejections, and monitoring e-billing portals.
Collaborate with attorneys and practice groups to resolve billing discrepancies and address client inquiries.
Monitor unbilled time and disbursements, actively working to minimize aged WIP.
Implement and enforce firm-wide billing policies and procedures.
In-depth knowledge of legal billing software e-billing platforms such as Clio, Law Pay
Senior Patient Accounts Specialist-Team Lead
Emerus Healthcare Holdings – The Woodlands, TX
July 2023 – September 2025
Supervised a team of Accounts Receivable Representatives responsible for timely and accurate follow-up on outstanding claims.
Maintained accountability for assigned portions of AR by distributing work assignments, monitoring workloads, and tracking productivity against established goals.
Conducted employee development activities including coaching, counseling, annual performance reviews, and payroll oversight.
Performed regular audits to ensure productivity and quality standards were met, providing consistent feedback and hands-on coaching to staff.
Partnered with the AR Manager to develop KPIs and implement action plans to address performance variances.
Supported standardization and continuous improvement of critical workflows, ensuring SOPs were current, accurate, and clearly communicated.
Identified, researched, and escalated key trends impacting AR performance, promoting cross-department communication and staff education.
Maintained up-to-date knowledge of governmental and payer regulations and policies to ensure compliance.
Collaborated with internal departments to resolve claim issues efficiently and prevent future delays.
Revenue Cycle / Medical Billing Specialist
Addison Group – Houston, TX
January 2023 – July 2023
Managed front-to-end revenue cycle workflows, ensuring accurate data entry, billing, and timely reimbursement.
Performed A/R follow-up including claims status review, insurance correspondence, and resolution of denied or underpaid claims.
Prepared and submitted claim appeals and reconsiderations with supporting documentation.
Completed charge entry and payment posting with a high degree of accuracy and attention to detail.
Communicated effectively with insurance payors, internal teams, and patients to resolve billing inquiries.
Utilized multiple insurance payor portals to research claims, verify eligibility, and confirm benefits.
Maintained compliance with HIPAA regulations and organizational privacy policies.
Prioritized daily workload efficiently while managing multiple tasks and meeting productivity goals.
Demonstrated strong verbal and written communication skills in all interactions.
Exercised sound judgment and discretion when handling sensitive or complex situations.
Accounts Receivable Specialist
Preventice / Boston Scientific – Houston, TX
August 2020 – October 2022
Managed insurance follow-up and denial resolution for high-volume A/R accounts.
Processed cash posting, adjustments, and reconciliations to maintain accurate balances.
Reviewed medical records to support appeals for medical necessity.
Generated invoices, posted payments, and followed up on overdue balances.
Communicated with patients, facilities, and payers to resolve billing disputes.
Maintained accurate documentation and ensured timely claim resubmissions.
Orthopedic Clinic Biller & Administrator
Healthcare Media, LLC – Spring, TX
August 2018– February 2020
Submitted and followed up on orthopedic claims for multiple providers.
Resolved denials and processed adjustments and self-pay accounts.
Updated insurance and demographic data to improve claim accuracy.
Filed appeals and monitored productivity reports.
Cash Poster Medical Biller Medical Coder
Visualutions – Spring, TX
June 2017 – August 2018
Posted insurance and patient payments (ERA and manual).
Worked general A/R and aged buckets to reduce outstanding balances.
Reviewed and corrected claim rejections using EDI reports.
Managed hospital billing and FQHC collections.
EDUCATION
Certificate – Healthcare Careers 1991- 1992
St. Louis College of Health Careers
High School Diploma 1984
O’Fallon Technical High School GPA: 3.0
Additional Information
Strong leadership and mentoring skills
Detail-oriented with a focus on accuracy and compliance
Able to balance daily operations with long-term process improvement initiatives
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