Data entry, insurance authorization, referral specialist
Resume:
NATASHA CURRY
Chesapeake, VA ***** 757-***-**** *******.********@*****.***
www.linkedin.com/in/natasha-curry-j52023
Professional Summary
Detail-oriented Healthcare Administrative and Patient Access Specialist with extensive experience in patient scheduling, insurance authorizations, referrals, medical records, and healthcare communications in both remote and clinical environments. Proven ability to manage high-volume workflows, coordinate with physicians and insurance companies, and maintain accurate electronic health records while delivering excellent patient service. Skilled in Epic, Cerner, and multiple healthcare systems with strong communication, multitasking, and organizational abilities.
Professional Experience
Patient Liaison Specialist
Upstream Rehabilitation/ Remote— July 2025 – May 2026
Manage patient appointments including scheduling, rescheduling, and cancellations via phone and scheduling systems
Verify patient demographics and insurance information
Maintain accurate patient records within electronic health record systems
Ensure timely scheduling based on medical urgency and provider availability
Provide excellent patient service while managing high call volume
Insurance Authorization Specialist (Temp)
Ensemble Health Partners/ Remote — January 2025 – July 2025
Verified insurance coverage and benefits for medical services
Obtained prior authorizations for procedures and treatments
Gathered and submitted clinical documentation to insurance companies
Followed up on authorization requests and resolved denials
Communicated authorization status and coverage details to patients
Maintained accurate documentation and authorization records
Communications Assistant (Overnight Remote)
November 2023 – Present
Facilitated emergent and non-emergent communications across hospital departments
Managed on-call schedules and coordinated nurse-to-physician and physician-to-physician communication
Assisted doctor offices after hours and routed calls appropriately
Accessed patient information and transferred calls to appropriate departments
Assisted in training new employees
Cancelled appointments per patient request in EPIC
Managed escalations and urgent communication requests
Referral Specialist I (Remote)
Elevance Health/ Remote— May 2022 – November 2024
Managed clinical referrals and pre-authorization processes
Verified insurance coverage for radiology and imaging services (CT, MRI, PET, etc.)
Served as liaison between hospitals, physicians, patients, and health plans
Handled inbound calls for exam requests and referrals
Maintained documentation and met quality and production standards
Managed referral tracking and authorization approvals
Senior Advocacy Coordinator – Customer Resolution Team (Remote)
Capital One — August 2021 – May 2022
Handled escalated customer complaints and resolution cases
De-escalated customer situations and acted as customer advocate
Researched and resolved complex account issues
Documented cases and tracked data across multiple systems
Identified potential regulatory compliance risks
Outpatient Scheduling
Chesapeake Regional Healthcare / Chesapeake VA — August 2020 – August 2021
Scheduled outpatient testing and procedures based on physician orders
Advised patients on test preparation requirements
Verified insurance and medical necessity requirements
Demonstrated knowledge of ICD coding and ABN/Letter of Understanding
Managed fax systems and physician orders
Coordinated multiple procedures and testing appointments
Medical Records Clerk
Spine Center Atlanta/ Atlanta Georgia — November 2019 – June 2020
Reviewed intake charts and scanned medical records into digital systems
Maintained patient index and corrected discrepancies
Verified release of information forms
Entered patient data into electronic systems
Managed medical records documentation and emails
Scheduling Coordinator
Urology Surgical Specialty Group – CHKD — August 2008 – October 2016
Scheduled new and follow-up patient appointments
Answered high-volume multi-line phones (50–100 calls daily)
Verified insurance coverage and referrals
Entered patient demographics and insurance information into EPIC
Prepared and mailed new patient packets
Managed medical records, faxing, scanning, and document distribution
Education
Bachelor of Science – Healthcare Information Management
Southern New Hampshire University — Manchester, NH
January 2024 – Present
Skills
Patient Scheduling & Call Center Operations
Insurance Verification & Prior Authorizations
Medical Records & Release of Information
Referrals & Imaging Authorizations
Electronic Health Records (EHR/EMR)
Medical Terminology & ICD/CPT Coding
Customer Service & Patient Relations
Remote Healthcare Operations
Microsoft Office (Word, Excel, Outlook)
Systems: Epic, Cerner, Imasis, PowerChart, NICE, Workday, PeopleSoft
Additional Information
References available upon request
Contact this candidate