Versatile Administrative Professional with 35 Years Experience
Resume:
Jennifer Ann Warren
Dallas, Texas 75211
***********@*****.***
QUALIFICATIONS
Excellent management skills & 35 years experience working with the public
WORK HISTORY – ADMINISTRATIVE EXPERIENCE
Clinical Assistant – HOT Behaviorial Network Substance Abuse Recovery Ctr August – December 2023
Served as customer service representative to clients making appointments for initial entry into program, scheduled individual one on one counseling with staff counselors, reconciled spending accounts, placed orders with Staples and Amazon and assisted in everything else necessary concerning Program Manager’s schedule.
WORK HISTORY – Jenn Will Do 4U May 1999 – PRESENT
Served as Caregiver/Dog Sitter/House Sitter/Girl Friday. Animals are happiest in their own environment being pampered as if they are my children are on a daily weekend basis or as long as necessary. Girl Friday is 10 a.m. – 2 p.m. any Friday you schedule. I will do your grocery shopping, pick up your dry cleaning, any errand necessary. Cost is $75. Most charge $20 per hour.
WORK HISTORY – CAREGIVER May 2014 – December 2014
Served as Caregiver to my friend’s mother providing constant companionship, supervised with her daughter, Evelyn Wachsmann, her daily medications, exercises, physical therapy, occupational therapy and more until her death from complications of cardiac issues.
WORK HISTORY – CAREGIVER January 2008 – March 2012
Served as Caregiver to my elderly mother providing constant companionship, supervised with Bluebonnet Home Care and Hospice her daily medications, exercises, physical therapy, occupational therapy and more until her death from complications of colon cancer.
WORK HISTORY-BENEFITS SPECIALIST
Customer Service Representative – C3/WellCare Campaign November 2019 - February 2021
Billing Specialist - Answered general billing & benefits questions for new & current members, processed monthly payments for Medicare prescription drug plan. Explained to members how each level works, what amount member will pay versus what Medicare pays depending on which level of coverage and also the tiers each of their individual drugs pay.
Claims/Benefits Specialist - Answered questions for members concerning pharmacy claims and how claim was paid or will be paid according to which level of coverage versus current drug costs. Assisted members in filing coverage determinations to get unapproved/non-formulary drug costs covered by Medicare and appeals for denials for coverage or cost reductions for prescriptions.
Business Office Manager – The Art Center of Waco July 2008 – December 2013
•Gift Shop Manager/Volunteer Coordinator – Receive payment for all classes and tours, give tours to school groups, supervise community service volunteers, and schedule classes and gallery/studio tours.
•Bookkeeper – Data Entry, Input deposits for all incoming funds, donations and admissions fees, process checks for accounts payables & receiving, report payroll for staff to accounting firm and process payroll for contract labor, etc.
•Public Relations Specialist/Liaison to Public – Promote upcoming exhibits and classes related to ensure maximum exposure for the center, arrange all publicity, write press releases and assist Executive Director with arrangements for all exhibits, meetings and interviews.
•Assistant Curator – Assisted Executive Director/Curator by inspecting all incoming & outgoing artwork, record any fractures in work, frames, etc., prepare & mount wall labels, assist in hanging art & all other preparations for upcoming exhibits.
•Grant Writer - Prepare & file paperwork for all grants, assist in writing grants and keeping records of visitors as well as any other necessary statistics including ethnicity, local visitation versus states & countries.
•Instructor - Work with Executive Director and Contract Instructors to prepare classrooms for Summer Art Camps and other classes by insuring all necessary supplies and pre-class work is accessible for instructors. Also assisted in teaching any & all media except oil, drawing and clay.
•OTHER DUTIES included acting as facilities manager renting courtyard for weddings, receptions & special events; greeted the public during business hours while providing anything necessary to ensure visitors to ACW enjoyed their art experience.
WORK HISTORY-SOCIAL SERVICES Direct Care Specialist – Endeavors May – August 2018
Supervised 10 children in tent that housed 20 boys or girls.
Taught English/Art/Social Skills
Ensured that all Unaccompanied Children (UAC) who had crossed the Mexican Border received proper and adequate health care, meals, snacks, entertainment, exercise and any other necessities to ensure their happiness during their stay in our temporary shelter.
WORK HISTORY-BENEFITS SPECIALIST
Customer Service Representative - Teleperformance/Humana One Campaign April 2014 - May 2016
•Billing/Enrollment Specialist - Answered general billing & benefits questions for new & current members, processed monthly payments for health insurance. Explained to members how each level works, what amount member will pay versus what Humana will provide depending upon benefit levels.
•Claims/Benefits Specialist - Answered questions for members concerning medical claims and how claim was paid by Humana to participating health care providers versus claims for non-participating health care providers. Assisted members’ in filing appeals for unpaid claims and provided information concerning benefits to members.
Customer Service Representative - City of Waco September 2003 – August 2006
•Secretary for City Council Subcommittees – Responsible for recording minutes, taking reservations for upcoming meetings, pre-planning and preparation for scheduled upcoming meetings.
•Records Keeper – Responsible for recording all ordinances to the Municipal Code of Ordinances. Responsible for posting all public legal notices, plus reconciliation of billing of notices. In charge of recording subdivision plats to the city’s databases and with the County Clerk’s Office.
Director of Community Relations - Waco Hippodrome Theater May 1998 – January 2003
Media Liaison - Kept all local newspaper, radio and TV media personnel informed of upcoming events, wrote press releases and public service announcements (PSA’s). Served as liaison to children’s groups of all ages from elementary school to college groups at McLennan Community College, Baylor University and Texas State Technical College explaining the need for volunteers, ethics, marketing in the non-profit world plus the differences between non-profit vs for profit organizations.
Advertising Salesperson – Responsible for soliciting advertising for season playbill and coordinated all sales accounts, trade accounts, and sponsor advertising.
Office Manager – Responsible for inventory control for office and concessions supplies. Contact person for all accounts payable/receivables. Assisted office staff in answering phones, processing ticket orders and seating requests.
Volunteer Coordinator – Scheduled volunteers for all events, began incentive plan for volunteers, wrote volunteer handbook, hosted volunteer recruitment and recognition parties.
Event Coordinator – Planned schedule of events for night of show, scheduled necessary personnel, & resolved night of show issues/situations.
EDUCATION
Top 25 of Class of Waco High School, Class of 1983
Attended Texas State University, 1990-95=96, Public Relations. 36 hours
McLennan Community College, 1986-90 & 1997-2024, Associate’s Degree in Liberal Arts
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