Experienced Customer Service & Admin Associate seeker

Dori Hafley

Anniston, AL ***** +1-256-***-**** ***************@***********.***

Professional Summary

• Ready to work

Willing to relocate to: Anniston, AL

Authorized to work in the US for any employer

Willing to relocate to: Oxford, AL

Work Experience

Cashier/Sales Associate

Lowe's Home Improvement Oxford, AL

February 2026 to Present

• Greet customers

• Ensure customer satisfaction consistently through customer interaction and communication

• Cash out customers and provide correct change

• Strive for customer engagement with a positive experience

• Maintain customer service integrity through engagement and positive feedback

• Utilize training strategies to increase sales

Office Administrator/Helper

Harrelson Construction LLC. Anniston, AL

January 2024 to Present

• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner

• Efficiently operated cash register, accurately handling transactions and providing correct change to customers

• Maintained cleanliness of office and customer areas, ensuring facilities were promptly cleared and sanitized for clients

• Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints

• Followed all safety protocols and procedures to maintain a safe working environment for both staff and clients

• Demonstrated strong communication skills by effectively conveying information to customers

• Adhered to company policies regarding preparation, and presentation at all times

• Proactively addressed concerns or complaints, resolving issues promptly to ensure customer satisfaction

• Contributed to a positive work environment by fostering teamwork among crew members through effective collaboration

Data Entry Clerk/Customer Service Representative

Photo Exchange bbc-Oxford AL

October 2011 to April 2017

• Solely responsible for ensuring all required legal paperwork was sent in by customers

• Solely responsible for verifying identity in accordance with Alabama state laws and regulations

• Printed and filed paperwork daily as needed

• Assisted customers with any questions pertaining to paperwork in a timely manner ensuring all issues were resolved typically thru email or by phone using a multiple line system

• Responsible for mailing monthly checks to clients

• Proficiently utilized Microsoft Word and Windows Excel updating spreadsheets daily

• Maintained data integrity by detecting errors and paying close attention to detail Server and Cashier

The 19th Hole Anniston, AL

November 2007 to September 2008

• Took food and drink orders for customers and made sure they were delivered in a timely efficient manner

• Cashed out customers and maintained an accurate register count at the end of each shift while utilizing efficient problem solving strategies

• Assisted in making alcoholic drinks as needed and was responsible for working as part of a team to meet and obtain health department standards as well as state laws and regulations

Education

Human Services (Associate's degree)

Grace Christian University Grand Rapids, MI

February 2021 to May 2023

Skills

Windows, Typing, Data entry, Grammar Experience, Payroll, Computer skills, Conflict management, Administrative experience, Multitasking, Customer support, Clerical experience, Front desk Office experience, Zoom Project management, DME Clinic Phone communication, Communication, Search engines, Customer service,

English

Awards

Deans List

October 2022

• Achieved placement on the Deans List at Grace Christian University Certifications and Licenses

Professional In Human Resources

Driver's License

Additional Information

Authorized to work in the US for any employer

Core Skills

• Data Entry & Data Verification

• Attention to Detail & Accuracy

• Online Research & Search Engines

• Quality Control & Error Detection

• Written Communication & Grammar

• Microsoft Word, Excel, Outlook

• Document Management & Record Keeping

• Confidential Information Handling (HIPAA-aware)

• Time Management & Independent

• Following Guidelines & Rating Criteria

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