Administrative Professional with 10+ Years Experience

Randi Janette Chugg, Administrative Assistant

Wilsonville, Oregon 97070, United States, 503-***-****, **********@*****.*** PROFILE Dynamic Administrative Professional with over 10 years of experience in customer service and office management. Streamlined processes and enhanced operational efficiency through effective communication and collaboration. Managed payroll and scheduling for diverse teams, ensuring accuracy and compliance. Strong focus on client satisfaction and relationship building, dedicated to driving organizational success. EMPLOYMENT HISTORY

Sept 2025 — Apr 2026 Service Coordinator, Bb Management Group Oversee tenant repair requests via AppFolio and Microsoft Outlook. Collaborate with vendors for timely repairs, ensuring adherence to company standards. Coordinate with Office Administrator, Leasing Agent, and Maintenance Technician on property turnovers. Facilitate effective communication with tenants and vendors, upholding Fair Housing guidelines.

• Responded to and managed repair requests efficiently.

• Maintained strong vendor relationships for quality service.

• Ensured compliance with company and Fair Housing standards.

• Streamlined communication processes for improved tenant satisfaction. Dec 2024 — Feb 2025 Office Administrator, Brightside Home Solutions Managed phone communications, delivering exceptional support to callers and staff. Organised new orders and files in Google Drive for efficient access. Processed payroll via QuickBooks, ensuring accuracy. Secured notary licenses for Oregon and Washington, enhancing service capabilities.

• Delivered outstanding customer support to callers and staff.

• Streamlined file organisation for improved access.

• Ensured payroll accuracy through QuickBooks processing.

• Expanded service offerings with notary licenses. Aug 2024 — Oct 2024 Patient Services Specialist, Providence Medical Center Managed patient communications by routing messages and responding to inquiries. Organised appointment schedules with precision. Verified insurance details and personal information, maintaining accurate patient records.

• Streamlined appointment booking process, enhancing efficiency.

• Improved patient satisfaction through effective communication.

• Ensured compliance with data accuracy standards. Dec 2023 — Jun 2024 Customer Service Representative, Ace Handyman Services Managed customer service for individual franchise. Achieved 98% closing rate while maintaining customer balance. Processed leads promptly to enhance service efficiency.

• Delivered exceptional customer support, resolving inquiries effectively.

• Streamlined lead processing, improving response times significantly.

• Fostered strong client relationships, ensuring repeat business. Jun 2023 — Dec 2023 Account Manager, LIFETOUCH/SHUTTERFLY Managed scheduling for 250+ school picture days, ensuring efficiency and accuracy. Collaborated with schools to confirm dates and improved scheduling workflows.

• Streamlined communication with school representatives.

• Enhanced scheduling accuracy through proactive planning.

• Improved overall customer satisfaction by optimising processes. Dec 2020 — Mar 2023 Customer Service/SPEC Customer Success, Freedom Mortgage Advanced from CS1 to CS4 in 8 months, showcasing rapid adaptability. Handled customer inquiries on payments and loss mitigation efficiently.

• Drove customer satisfaction through effective communication.

• Spearheaded resolution of complex payment issues.

• Championed loss mitigation strategies to assist clients. May 2018 — Apr 2020 Client Specialist/Account Manager, RedBell Real Estate Managed 40-80 clients, ensuring seamless communication with real estate agents. Conducted training sessions, improving client proficiency on the platform.

• Fostered strong client relationships, leading to increased satisfaction.

• Enhanced user experience through effective platform training sessions. Nov 2016 — Dec 2017 Customer Service Representative-Fulfillment, RedBell Real Estate

Oversaw incoming and outgoing calls to agents, ensuring effective communication. Conducted quality control on orders to maintain customer satisfaction.

• Facilitated communication between agents and clients.

• Ensured accuracy and timeliness of order processing.

• Resolved customer inquiries promptly to enhance service experience. Mar 2016 — Nov 2016 Customer Service Representative, Front Desk agent, Massage Envy

Confirmed and booked appointments, optimising client scheduling efficiency. Maintained accurate client records while assisting with upselling memberships to boost retention.

• Streamlined appointment processes, enhancing client satisfaction.

• Achieved membership upsell targets, improving overall revenue. EDUCATION Some college, Business Management

Certified Nursing Assistant, Nursing

Some college, Pre-Veterinary Medicine

High school diploma

SKILLS Customer service Expert

Office management Expert

QuickBooks Expert

Google Suite Expert

AppFolio Expert

Communication skills Expert

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