Technical Support and Administrative Specialist with Public Trust

Alexis Walker

Washington, DC 202-***-**** ******.********@*****.***

Professional Summary

Professional with experience in administrative support, case management, security operations, customer service, and basic IT support. Skilled in facility monitoring, incident reporting, emergency response, computer troubleshooting, and customer service. Strong communicator committed to safety, accuracy, and supporting organizational goals. Public Trust Clearance (Active)

CORE LEADERSHIP QUALIFICATIONS

● Team

building/Leadership

● Proficiency in Office

Management Systems

● Conflict Management

● Time management ● Communication skills ● Strategic and Critical thinking

● Planning

● Data Analyst

● Records Management

PROFESSIONAL EXPERIENCE

R. EMMANUEL BELL CONSULTING, Washington DC

TIER 1 SUPPORT TECHNICIAN September 2024 - Present

● Provide courteous, solutions-oriented technical support to end users via phone, email, and in-person interactions

● Install, configure, test, and maintain PCs, printers, and peripherals; load OS, COTS, and application software

● Troubleshoot and resolve hardware, software, and network connectivity issues; perform diagnostics and restore normal operations

● Manage Windows workstations, apply patches, adjust software configurations, and resolve broken or intermittent connections

● Document, track, and manage incidents in a ticketing system, ensuring accurate categorization, detailed notes, and proper closure

● Support Active Directory functions including password resets, account access, VPN, and remote desktop tools

● Assist with imaging and deployment tasks, including system refreshes and PXE boot imaging

● Support mobile device management (MDM) for iOS devices and endpoint configurations as needed

● Perform antivirus scans and follow incident response procedures after security alerts

● Develop quick reference guides and contribute to documentation to improve end-user self-service and reduce repeat issues

● Maintain equipment inventory, receive and prepare hardware shipments, and assist with system setup and deployment tracking

● Serve as a liaison between program staff and IT teams; escalate unresolved issues to engineers or administrators and communicate status per SLA MEDSTAR, Washington DC

DATA ANALYST August 2021 - September 2025

● Delivered frontline patient support by answering inquiries, explaining billing and insurance coverage, and assisting with account updates and payment arrangements.

● Entered and verified patient and insurance information in Epic, ensuring accuracy, compliance, and smooth registration processes.

● Guided patients through required documentation, financial assistance programs, and pre-service requirements.

● Resolved discrepancies by investigating patient accounts, coordinating with clinical and administrative teams, and ensuring timely resolution.

● Maintained detailed and accurate patient records, itemized statements, and reports to support admissions and billing workflows.

● Provided clear directions, educational materials, and service information to patients and callers, maintaining a professional and supportive experience. DC HOUSING AUTHORITY, Washington DC

OFFICE SUPPORT INTERN June 2021 - June 2022

● Assisted residents and staff by answering inquiries, scheduling appointments, and providing general information.

● Managed filing systems, maintained office databases, and ensured accurate documentation of client information.

● Supported daily office operations, including reception, recordkeeping, and correspondence.

CERTIFICATION

● CompTIA A+

●

●

●

● Network+ Expected February 2026

EDUCATION

● Diploma - National Collegiate Preparatory HS

● Bachelor - Trinity Washington University

Contact this candidate