Customer Service & Retail Operations Professional

Kemliee Baptiste

Houston, TX • 346-***-**** • **************@*****.***

PROFESSIONAL SUMMARY

Reliable and detail-oriented customer service professional with experience in retail operations, inventory support, cashiering, and administrative assistance. Skilled in shelf organization, customer support, inventory management, and fast-paced team environments.

SKILLS

• Shelf Edge & Merchandising Support

• Inventory Management

• Cash Handling & Register Balancing

• Customer Service

• Organization & Attention to Detail

• Team Collaboration

• Problem Solving

• Retail Operations Support

WORK EXPERIENCE

H-E-B Kempswood — Cashier / Shelf Edge Assistant

Houston, TX 2019 – 2022

• Assisted customers in a professional and efficient retail environment.

• Supported Shelf Edge operations including pricing updates, shelf organization, and inventory support.

• Maintained accurate cash handling and transaction balancing.

• Assisted with stocking, labeling, and department maintenance.

• Worked collaboratively with team members to maintain store efficiency and customer satisfaction.

• Contact: Griffin Jay — 713-***-****

Southern Belle Tax Solutions — Data Specialist / Customer Support Houston, TX 2019 – Present (Seasonal)

• Assisted clients with tax intake and customer support.

• Entered and organized sensitive tax information accurately.

• Guided clients through remote upload platforms and filing procedures.

• Responded to client inquiries regarding filing status, required documentation, and scheduling.

• Contact: Jennifer Harris — +1-346-***-****

Best Buy — Customer Service Representative

Houston, TX 2015 – 2018

• Assisted customers with purchases, returns, and online order support.

• Resolved customer concerns professionally in a fast-paced environment.

• Supported front-end operations and provided backup assistance to busy departments.

• Contact: Jim Murphy — 1725 N Dale Mabry Hwy, Tampa, FL 33607 EDUCATION

Lone Star College — Cypress, TX

VOLUNTEER EXPERIENCE

Knowledge First Empowerment Center — Teacher’s Aide / Volunteer LANGUAGES

English • French Creole • Spanish (Basic)

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